Service Engineer (m/f/d)

NVision Quantum Technologies; United States; Remote; USD 61,000 - 100,000; Full time

Job summary

NVision Quantum Technologies in Ulm, Germany seeks a seasoned Field Service Engineer (m/f/d) to be the lead technical contact for installation, troubleshooting and maintenance of advanced equipment at client sites. You will combine hands-on engineering with project management to deliver reliable service and strong customer satisfaction.

You will collaborate with R&D and engineering, upgrade systems in-house with the team, train customers on troubleshooting, manage service documentation and spare

Qualifications

• Engineering degree in Electronics or Mechanics.
• Minimum 5 years field service experience in MedTech/BioTech or similar regulated industries.
• Strong knowledge of electronics, precision mechanics and industrial automation.
• Experience developing service processes and providing technical training.
• Willingness to travel extensively up to 70% domestically and internationally.
• Valid driver’s license.

Responsibilities

• Lead onsite system installation, troubleshooting, diagnosis, repair and preventive maintenance.
• Provide technical advice to customers and document service activities.
• Perform equipment upgrades inhouse with R&D collaboration.
• Collaborate with R&D and engineering to feedback field insights.
• Train customers on product troubleshooting and maintenance.
• Organize spare parts inventory and ensure safety and quality compliance.

Skills

Field service engineering

Electronics & mechanics

Troubleshooting

Customer relationships

Cross-functional collaboration

Education

Engineering degree (Electronics/Mechanics)

Job description

Service Engineer (m/f/d) at NVision Quantum Technologies, DE | Office - Ulm, Remote Germany (remote). A mid-level full time position in the HPMR Commercialization team, listed under business operations.

We’re seeking an experienced Field Service Engineer (m/f/d), who will serve as the lead technical point of contact for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites. This position combines technical expertise with project management skills to deliver an exceptional service experience.

Technical Service & Support

• Lead complex onsite system installation, troubleshooting, diagnosis, repair, and preventative maintenance for customer equipment.
• Perform equipment upgrades and configurations according to company standards inhouse with our R&D team
• Provide technical advice to customers on equipment care and maintenance best practices.
• Serve as a key technical contact for customer accounts, ensuring high levels of customer satisfaction through efficient and professional service
• Ensure thorough documentation of all service procedures, diagnostics, quality issues, parts replacements, and customer interactions.

Service Process Development & Training

• Support the Head of Service in developing and implementing robust service processes, including SOPs, KPIs, and service workflows.
• Assist in creating and maintaining comprehensive technical documentation and manuals.
• Conduct customer training sessions on product first-line troubleshooting & maintenance.

Cross-functional Collaboration

• Work closely with R&D and engineering teams to provide feedback from field operations, supporting product development and continuous improvement initiatives.
• Participate in testing and evaluating new products, features, and solutions, offering practical insights based on customer interactions.

Inventory Management & Quality Assurance

• Organize and manage spare parts inventory, ensuring availability for timely service delivery.
• Ensure all service activities comply with industry regulations, safety standards, and internal quality protocols.

Why us?

Requirements

• Degree in Engineering (Electronics/Mechanics preferred).
• Minimum 5 years of experience in field service roles, preferably in MedTech, BioTech, or similarly regulated industries.
• Strong technical knowledge of systems involving electronics, precision mechanics, and industrial automation.
• Experience in developing service processes and providing technical training to diverse audiences.
• Proven ability to troubleshoot complex systems and manage customer relationships effectively.
• Willingness to travel extensively, both domestically and internationally (up to 70%)
• Valid driver’s license
• Excellent problem-solving, critical thinking, and communication skills.