Global Service Analytics & KPI Governance Lead

Vertiv Group; Westerville (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Vertiv in Westerville, OH seeks a Global Services leader focused on governance and operationalization of strategic analytics. The role drives KPI definitions, data quality, and performance reporting to enable leadership to act with confidence on growth and efficiency opportunities.

Reporting to Senior Director Service Strategy and Portfolio, you will collaborate with regional teams, service analytics, and business stakeholders to ensure standardized metrics, dashboards, and executive-ready

Qualifications

• 3+ years in business analysis, strategy or BI roles.
• Experience mapping KPIs and performance metrics.
• Strong data interpretation and communication of findings.
• Proficiency with BI tools like Power BI.
• Advanced Excel and data analysis techniques.

Responsibilities

• Govern KPI framework and ensure consistent interpretation across regions.
• Harmonize reporting standards, analysis methods, and processes worldwide.
• Identify gaps and data quality issues with stakeholders.
• Develop executive dashboards and performance reports.
• Support strategic planning and performance insights.

Skills

Business analysis

Strategy

Performance management

Data storytelling

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration, Economics, Engineering, Finance, Data Analytics, or related field

Tools

Power BI

Excel

SQL

Job description

Vertiv in Westerville, OH seeks a Global Services leader focused on governance and operationalization of strategic analytics. The role drives KPI definitions, data quality, and performance reporting to enable leadership to act with confidence on growth and efficiency opportunities.

Reporting to Senior Director Service Strategy and Portfolio, you will collaborate with regional teams, service analytics, and business stakeholders to ensure standardized metrics, dashboards, and executive-ready