Global Service Tech Transformation Lead

Vertiv Corporation; Westerville (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

Vertiv, headquartered in Westerville, Ohio, seeks a Project Manager - Service Technology to lead global initiatives that transform service delivery, technician productivity, and customer experience. You’ll partner with Product Management, Engineering, IT, and regional teams to design, deploy, and operationalize technology solutions from concept through deployment.

In this role, you will drive project governance, manage risks and dependencies, and ensure readiness across regions.

Qualifications

• Bachelor's degree in Business, Engineering, Information Technology, Operations, Project Management, or a related field.
• 5+ years of project or program management experience in a complex global organization.
• Demonstrated experience leading cross-functional technology, digital transformation, service, or operational improvement initiatives.
• Experience managing projects across multiple regions and functional organizations.
• Strong understanding of project management methodologies, governance, risk management, and change management.
• Demonstrated ability to manage multiple projects and priorities in a matrixed environment.
• Strong communication, facilitation, presentation, and stakeholder-management skills.
• Experience working with technology, digital, data, or enterprise systems teams.

Responsibilities

• Lead global Service Technology projects from initiation through implementation, stabilization, and transition to operations.
• Establish project scope, objectives, milestones, deliverables, governance, resources, and success measures.
• Develop and maintain integrated project plans across Global Services, Product Management, Engineering, IT, Digital, and regional teams.
• Coordinate multiple workstreams, dependencies, vendors, and cross-functional stakeholders.
• Drive accountability for project deliverables and proactively resolve barriers to execution.
• Manage project risks, issues, decisions, assumptions, dependencies, and change requests.

Skills

Project management

Cross-functional collaboration

Stakeholder management

Communication

Risk management

Change management

Education

Bachelor's degree in Business, Engineering, IT, Operations, or related field

Tools

Jira

Confluence

Smartsheet

Power BI

SAP

Oracle

Snowflake

Microsoft 365

Job description

Vertiv, headquartered in Westerville, Ohio, seeks a Project Manager - Service Technology to lead global initiatives that transform service delivery, technician productivity, and customer experience. You’ll partner with Product Management, Engineering, IT, and regional teams to design, deploy, and operationalize technology solutions from concept through deployment.

In this role, you will drive project governance, manage risks and dependencies, and ensure readiness across regions.