Global Senior Financial ERP Systems Engineer

Salesforce, Inc.; Atlanta (GA); On-site; USD 150,000 - 190,000; Full time

Job summary

Salesforce, Inc. is seeking a senior IT Service Manager for Financial Systems to own end-to-end stability and optimization of enterprise ERP apps like Workday Financials and Vertex.

You will partner with Finance, Accounting, Procurement, Tax, and Treasury to translate needs into technical solutions and lead a global team across multiple time zones. Ideal candidates have 12+ years in software engineering and ITSM, with expertise in Workday integrations, API support, and R2R/S2P processes.

Qualifications

• 12+ years in software engineering & operations with service ownership of Financial ERP systems.
• Operational background in ITSM frameworks, incident/problem/change management, API/integration support, and RCA.
• Expertise in one Finance process (R2R, S2P, or Plan to Perform).
• Experience leading a global team across multiple time zones.

Responsibilities

• As IC Service Manager for Financial Systems, own end-to-end stability, performance, compliance, and optimization of Workday/Vertex and other SaaS apps.
• Partner with Finance, Accounting, Procurement, Tax, and Treasury to translate pain points into technical solutions.
• Lead a global team of systems engineers to meet SLAs and KPIs for Core ERP systems.
• Own high-priority incident resolution and drive root-cause analysis to prevent recurrences.
• Coordinate Level 2/3 support and UAT for bugs and enhancements.
• Ensure SOX compliance and data privacy across financial systems.
• Monitor RBAC/SoD and participate in disaster recovery planning.

Skills

ITSM frameworks

Incident management

Change management

API integration

Root cause analysis

Workday

Vertex

SaaS applications

Finance processes

Leadership

Education

Related technical degree

Tools

MuleSoft integrations

Workday Studio

Orchestrations

Job description

Salesforce, Inc. is seeking a senior IT Service Manager for Financial Systems to own end-to-end stability and optimization of enterprise ERP apps like Workday Financials and Vertex.

You will partner with Finance, Accounting, Procurement, Tax, and Treasury to translate needs into technical solutions and lead a global team across multiple time zones. Ideal candidates have 12+ years in software engineering and ITSM, with expertise in Workday integrations, API support, and R2R/S2P processes.