Global Security Operations Center Lead (Shift)

VulnU; Goodyear (AZ); On-site; USD 133,000 - 180,000; Full time

Benefits offered by this job

Paid parental leave

Retirement match

Equity

Flexible PTO

Job summary

Amazon’s Global Security Operations Center (GSOC) seeks a Security Operations Manager to lead a cross-functional team responsible for worldwide incident response. The role requires guiding teams through crises, coordinating escalations, and maintaining performance SLAs.

The position involves shift work, nights and weekends, with up to 25% travel. A strong background in risk, investigations, and security operations is essential.

Qualifications

• 7+ years of conducting workplace risk investigations experience.
• Experience leading direct reports and cross-functional teams.
• Experience leveraging technology to improve processes.
• Credentials such as CPA, CMA, CISA, CIA or equivalent risk/audit/compliance knowledge.
• Lean Six Sigma Green Belt or Black Belt certification is a plus.
• Knowledge of Microsoft Office applications (Outlook, Word, Excel).
• Experience in a customer-facing environment and in security domains.
• Bachelor's or Master’s degree in a relevant field.

Responsibilities

• Oversee a shift with direct reports and ensure incident response performance.
• Mentor the team during crisis events and global-scale incidents.
• Coordinate cross-organization escalations to resolve security incidents.
• Ensure adherence to SLAs and maintain high customer experience.
• Balance operations with policy and risk considerations.

Skills

Leadership

Risk investigations

Crisis management

People management

Communication skills

Cross-functional collaboration

Shift work readiness

Education

Bachelor's degree or equivalent

Master's degree or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Amazon’s Global Security Operations Center (GSOC) seeks a Security Operations Manager to lead a cross-functional team responsible for worldwide incident response. The role requires guiding teams through crises, coordinating escalations, and maintaining performance SLAs.

The position involves shift work, nights and weekends, with up to 25% travel. A strong background in risk, investigations, and security operations is essential.