GSOC Operations Manager - Security & Crisis Leader

Allied Universal; San Francisco (CA); On-site; USD 105,000 - 120,000; Full time

Job summary

Allied Universal is seeking a Global Security Operations Center Manager for an AI company. You will lead a shift-based GSOC, manage people, processes and technology, and drive policy improvements across control room operations.

The role focuses on life-safety, resiliency, and cross-team collaboration. You will supervise a team of supervisors, oversee technology implementations, and maintain strong stakeholder relationships while delivering data-driven performance reports.

Qualifications

• Minimum 5 years in Corporate Security or similar role with 2+ years in leading a corporate control center.
• Experience with access control platforms, video management systems, and incident apps.
• Proven ability to manage complex people, process and technical projects.
• Strong analytical and problem-solving skills for process improvement.
• Excellent written and verbal communication skills.
• Experience developing and managing control center programs.
• Data-driven approach with metrics to drive positive change.
• Ability to lead cross-functional teams and manage crises.

Responsibilities

• Oversee development and maintenance of GSOC policies and procedures.
• Provide strategic direction and hands-on guidance to team members.
• Ensure staffing coverage and clear shift responsibilities.
• Lead adoption of new technologies and optimized processes.
• Plan for growth across sites and evolving client needs.
• Motivate and manage a cross-functional team focused on life-safety and resiliency.
• Track KPIs per client MSA and report on performance.
• Ensure compliance with client expectations and policies; alert stakeholders as needed.
• Coordinate enterprise detection and response to security events.
• Develop security service metrics and related reports.
• Support field security specialists and program stakeholders.

Skills

GSOC management

Team leadership

Policy development

Metrics reporting

Security operations

Crisis management

Stakeholder comms

Access control systems

Tools

Lenel OnGuard

Job description

Allied Universal is seeking a Global Security Operations Center Manager for an AI company. You will lead a shift-based GSOC, manage people, processes and technology, and drive policy improvements across control room operations.

The role focuses on life-safety, resiliency, and cross-team collaboration. You will supervise a team of supervisors, oversee technology implementations, and maintain strong stakeholder relationships while delivering data-driven performance reports.