Global GSOC Operations Lead

Amazon.com Inc.; Arlington (VA); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon in Arlington, VA is seeking a Global Security Operations Center Manager to lead the Protective Services, Business Assurance Center. You will supervise remote security monitoring, incident management, and the publication of written security communications, driving SLA performance and continuous improvement across global teams.

The role requires 5+ years in high‑volume security operations, strong leadership, and ability to travel.

Qualifications

• Bachelor's degree or equivalent required.
• 5+ years in high-volume, high-intensity security operations environments.
• Experience in incident, threat, and crisis management and related fields.
• Experience drafting, editing, and publishing written security communications.
• 2+ years of team or performance management experience.

Responsibilities

• Directly manage remote security monitoring and incident management for global offices.
• Oversee drafting and publication of written security products and communications with quality control.
• Track KPIs and manage service delivery per BAC standards (SLAs).
• Balance competing priorities and allocate resources while escalating as needed.
• Lead regular operational reviews and performance reporting with stakeholders.
• Mentor leadership skills and facilitate team discussions.

Skills

Incident management

Threat management

Crisis management

Security operations

Leadership

Stakeholder management

Education

Bachelor's degree or equivalent

Job description

Amazon in Arlington, VA is seeking a Global Security Operations Center Manager to lead the Protective Services, Business Assurance Center. You will supervise remote security monitoring, incident management, and the publication of written security communications, driving SLA performance and continuous improvement across global teams.

The role requires 5+ years in high‑volume security operations, strong leadership, and ability to travel.