GSOC Incident Response Supervisor (24/7)

Amazon Inc.; Arlington (VA); On-site; USD 61,000 - 106,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Corporate Security seeks an Incident Response Coordination Supervisor to lead a 24/7 GSOC team within the Business Assurance Center. The role emphasizes personnel management, cross-functional collaboration, and quality service delivery for global security incidents.

You will own day-to-day incident management, mentor staff, and ensure timely, accurate communications and escalation. This is a shift-based, on-site position in Arlington, VA.

Qualifications

• Experience leading, coaching, and mentoring direct reports.
• 3+ years of operations personnel management in high-volume, high-intensity environments such as a physical security operations center, call center, or crisis management.
• Writing skills to draft, edit, and publish incident reports, messaging products, and security alerts.

Responsibilities

• Monitor physical security incident response activities across all team members, ensuring quality service delivery and guiding response actions.
• Manage all personnel aspects of an assigned team, from performance management to growth and development.
• Facilitate a collaborative environment that prioritizes growth and maintains a high-performance bar.
• Oversee drafting and publication of written products and communications, including editing and quality management.
• Manage competing priorities, including concurrent security events, directing resources and escalating as needed.
• Manage SLAs to ensure consistent service delivery.
• Proactively identify risks and areas for improvement.

Skills

Experience leading teams

Operations personnel management

Writing incident reports

Education

Advanced degree or cert in emergency/security management

Tools

Access control systems

CCTV systems

Job description

Amazon Corporate Security seeks an Incident Response Coordination Supervisor to lead a 24/7 GSOC team within the Business Assurance Center. The role emphasizes personnel management, cross-functional collaboration, and quality service delivery for global security incidents.

You will own day-to-day incident management, mentor staff, and ensure timely, accurate communications and escalation. This is a shift-based, on-site position in Arlington, VA.