Global GSOC Operations Leader

Securitas Inc.; San Jose (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Securitas USA is seeking an experienced GSOC Operations Manager to lead the Global Security Operations Center’s daily operations, ensuring effective incident response and regulatory compliance across the enterprise.

You will provide strategic and operational leadership to GSOC personnel, coordinate with stakeholders and vendors, and drive risk mitigation in a fast-paced global environment.

Qualifications

• Demonstrated ability to exercise sound judgment and make timely decisions within established policies and procedures.
• Strong leadership, problem-solving, and decision-making capabilities.

Responsibilities

• Lead, mentor, and develop GSOC personnel, ensuring operational readiness and professional growth.
• Manage all aspects of GSOC operations, including training programs and incident response procedures.
• Oversee workforce management functions, including scheduling, payroll administration, invoicing, staffing coverage, and KPI reporting.
• Coordinate responses to global security incidents and business disruptions.
• Escalate critical incidents and collaborate with leadership to ensure timely resolution.
• Communicate effectively with senior leadership regarding incidents and strategic initiatives.

Skills

Leadership

Incident management

Communication

Risk management

Security operations

Education

Bachelor's Degree in Criminal Justice or related field

Tools

Microsoft 365

Microsoft Windows

C-CURE 9000

Milestone VMS

Omnigo iTrak

ServiceNow

Job description

Securitas USA is seeking an experienced GSOC Operations Manager to lead the Global Security Operations Center’s daily operations, ensuring effective incident response and regulatory compliance across the enterprise.

You will provide strategic and operational leadership to GSOC personnel, coordinate with stakeholders and vendors, and drive risk mitigation in a fast-paced global environment.