Global SAP Delivery & Ops Lead

EY; Cleveland (OH); Hybrid; USD 139,000 - 255,000; Full time

Job summary

EY is seeking a Senior SAP Delivery Manager to oversee post-transition support, drive SAP AMS operations, and lead diverse teams across locations. This role emphasizes delivering quality service, managing client expectations, and enabling continuous improvement leveraging ITIL practices.

The position requires strong SAP functionality knowledge, leadership skills, and experience in managed services. A hybrid work model is offered with travel as needed.

Qualifications

• Bachelor's degree required.
• 5–7 years of relevant SAP Operations experience.
• Expertise in Application Management essential.
• Experience in SAP Managed Services/AMS models.
• Familiarity with Agile terms and methods.

Responsibilities

• Deliver quality SAP support and issue resolution across business processes.
• Provide hands-on SAP functional leadership in one core domain (FICO/SCM/OTC/Procurement).
• Lead cross-location SAP delivery teams (onshore/nearshore/offshore).
• Ensure SLA and OLAs are met and drive continuous improvement.
• Partner with clients to align SAP operations with business outcomes.

Skills

SAP functional expertise

People leadership

Agile terminology

Stakeholder management

Communication skills

Problem solving

Education

Bachelor's degree

Tools

SAP

S/4HANA

ITIL processes

Automation tools

Job description

EY is seeking a Senior SAP Delivery Manager to oversee post-transition support, drive SAP AMS operations, and lead diverse teams across locations. This role emphasizes delivering quality service, managing client expectations, and enabling continuous improvement leveraging ITIL practices.

The position requires strong SAP functionality knowledge, leadership skills, and experience in managed services. A hybrid work model is offered with travel as needed.