Global SAP Delivery Lead – Tech Ops

Ernst & Young Oman; Woodbridge Township (NJ); On-site; USD 139,000 - 255,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Job summary

EY is seeking a Senior SAP Delivery Manager to lead post-transition SAP support, ensure smooth operation of SAP solutions, and drive automation at scale. You will manage global SAP delivery teams, own one core domain (FICO, SCM, Procurement, or OTC), and collaborate with clients to align SAP operations with business outcomes.

This role blends SAP Managed Services and hands-on functional delivery, requiring strong leadership, client-facing skills, and a track record of delivering results in a

Qualifications

• Bachelor’s degree (4-year) required.
• Typically 5–7 years of SAP Operations experience.
• Expertise in Application Management is essential.
• Demonstrated experience in SAP Managed Services or AMS operating models.
• Knowledgeable of Agile terminology and Agile methods.
• Strong customer orientation and experience in Customer Support Operations are required.
• Solid understanding of Data Delivery and Management.
• Proficiency in Stakeholder Management is important.
• Familiarity with Technology Ecosystem Operations is crucial.
• Experience in Technology Service Management is necessary.
• Strong Troubleshooting and Triage skills are expected.
• Excellence in Building and Managing Relationships is essential.
• The ability to establish Client Trust and Value is crucial.
• Strong communication skills, particularly in Communicating With Impact, are required.
• Digital Fluency is a key requirement for this role.
• Emotional Agility is important for navigating complex situations.
• Proficiency in Hybrid Collaboration is valued.
• Strong Complex Problem-Solving abilities are essential.
• Critical Thinking skills are necessary for success in this role.
• A focus on Driving Outcomes is required.
• Learning Agility to adapt to new challenges is important.

Responsibilities

• Delivering quality SAP support and resolving issues within key business processes.
• Providing hands-on SAP functional leadership and issue resolution within one primary domain (FICO, SCM, Procurement, or OTC).
• Contributing to initiatives that drive continuous improvement and standardization.
• Ensuring adherence to service level agreements and operating level agreements established by service delivery.
• Leading and managing cross-location SAP delivery teams across onshore, nearshore, and offshore resources.
• Serving as an escalation point for complex functional and operational issues, driving root cause analysis and sustainable solutions.
• Partnering closely with client stakeholders to align SAP operations with business outcomes and value realization.

Skills

SAP ERP experience

SAP S/4HANA

FICO

OTC

SCM

Procurement

Leadership

Offshore delivery

Agile methods

ITIL

Stakeholder management

Communication

Hybrid collaboration

Digital fluency

Education

Bachelor’s degree

Tools

SAP

S/4HANA

RISE/GROW

ITIL

Job description

EY is seeking a Senior SAP Delivery Manager to lead post-transition SAP support, ensure smooth operation of SAP solutions, and drive automation at scale. You will manage global SAP delivery teams, own one core domain (FICO, SCM, Procurement, or OTC), and collaborate with clients to align SAP operations with business outcomes.

This role blends SAP Managed Services and hands-on functional delivery, requiring strong leadership, client-facing skills, and a track record of delivering results in a