Global Sales & Order Fulfillment Coordinator

PHIHONG USA; Fremont (CA); On-site; USD 48,000 - 68,000; Full time

Job summary

PHIHONG USA seeks a proactive Sales Coordinator in Fremont, CA to manage order flow, coordinate with global production teams, and ensure timely delivery. You’ll liaise with logistics partners and keep customers informed, while supporting the sales team and maintaining CRM/ERP records.

The role requires 1–3 years in sales support or order management, strong communication skills, and bilingual English-Mandarin. Onsite position with competitive benefits and growth opportunities.

Qualifications

• Bachelor’s degree preferred in Business, Supply Chain, International Trade, or related field
• 1-3 years’ experience in sales support, order management, or customer service in manufacturing/import/export environment
• Excellent attention to detail and strong organizational skills
• Effective verbal and written communication skills
• Comfortable working with international stakeholders

Responsibilities

• Receive, process, and monitor customer orders from initiation through fulfillment
• Coordinate with factories to confirm production schedules and shipment timelines
• Liaise with freight forwarders and logistics vendors to arrange transport and track shipments
• Communicate order status, delays or quality issues to customers and internal stakeholders
• Prepare reports on order status, shipment performance, and inventory/demand forecasts
• Assist sales team with client inquiries, quotations, order amendments, and follow-ups
• Maintain data in CRM/ERP systems (orders, shipment logs, communications)
• Collaborate cross-functionally with sales, operations, quality control and finance
• Identify bottlenecks and propose process improvements

Skills

Customer support

Order management

CRM

ERP

MS Excel

Bilingual English-Mandarin

Communication

Education

Bachelor’s degree in Business/related field

Tools

CRM/ERP systems

Job description

PHIHONG USA seeks a proactive Sales Coordinator in Fremont, CA to manage order flow, coordinate with global production teams, and ensure timely delivery. You’ll liaise with logistics partners and keep customers informed, while supporting the sales team and maintaining CRM/ERP records.

The role requires 1–3 years in sales support or order management, strong communication skills, and bilingual English-Mandarin. Onsite position with competitive benefits and growth opportunities.