Bilingual Inside Sales Coordinator

PHIHONG USA; Fremont (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Paid time off, holidays

401(k) / retirement plan

Professional development opportunities

Job summary

PHIHONG USA, located in Fremont, is looking for a proactive Sales Coordinator to manage order flow, track shipments, and ensure timely delivery. This fully onsite position emphasizes communication with customers and internal teams, making excellent organizational skills essential.

The ideal candidate will have a Bachelor’s degree and 1-3 years of relevant experience, along with bilingual skills in English and Mandarin. The role offers health benefits, 401(k), and paid time off, reflective of PHIHONG's commitment to employee wellbeing.

Qualifications

• 1-3 years' experience in sales support, order management, or customer service.
• Excellent attention to detail and strong organizational skills.
• Effective verbal and written communication skills.

Responsibilities

• Receive, process, and monitor customer orders.
• Coordinate with production teams to confirm schedules.
• Liaise with logistics vendors to arrange transport and track shipments.

Skills

Attention to detail

Multitasking

Effective communication

Bilingual (English and Mandarin)

Proficiency with MS Office (Excel)

Education

Bachelor's degree in Business, Supply Chain, or related field

Tools

CRM systems

ERP software

Job description

About the Role

We are seeking a skilled and proactive Sales Coordinator to join our team in Fremont. In this role, you will act as the liaison between our customers (especially top-tier accounts) and internal teams (production, supply chain, logistics, etc.). You will manage order flow, track shipments, and ensure timely delivery, while maintaining high standards of service and communication.

Key Responsibilities

• Receive, process, and monitor customer orders from initiation through fulfillment
• Coordinate with Asian-based factories / production teams to confirm production schedules, capacity, and shipment timelines
• Liaise with freight forwarders, customs brokers, and logistics vendors to arrange transport, track shipments, and resolve shipping issues
• Communicate order status, delays, or quality issues proactively to customers and internal stakeholders
• Prepare regular reports on order status, shipment performance, and inventory/demand forecasts
• Assist sales team with client inquiries, quotations, order amendments, and follow-ups
• Maintain accurate data in CRM / ERP systems (e.g. orders, shipment logs, customer communications)
• Collaborate cross-functionally with sales, operations, quality control, and finance teams
• Continuous improvement: identify process bottlenecks and propose improvements

Qualifications / Requirements

• Bachelor’s degree (Business, Supply Chain, International Trade, or related field preferred)
• 1-3 years’ experience in sales support, order management, or customer service in a manufacturing or import/export environment
• Excellent attention to detail, strong organizational skills, ability to multitask
• Effective verbal and written communication skills
• Bilingual: fluent in English and Mandarin (speaking and writing) – required
• Comfortable interacting with diverse internal and external stakeholders (international suppliers, logistics, clients)
• Proficiency with MS Office (Excel) and experience with CRM / ERP systems
• Ability to prioritize tasks and manage under tight deadlines
• Problem solver: able to troubleshoot shipment, quality, or order issues

Preferred Qualifications

• Experience with international shipping, customs, Incoterms
• Familiarity with supply chain planning / demand forecasting
• Previous experience working with Asia-based production / supply chain
• ERP / logistics software experience

Compensation & Benefits

• Health, vision, dental insurance
• Paid time off, holidays
• 401(k) / retirement plan
• Professional development opportunities

About Phihong

Phihong is a global leader in the development of world-class power solutions, with annual revenue of $400+ Million. A leading supplier of power adapters, power supplies, Power-over-Ethernet products, and electric vehicle chargers, Phihong proudly serves OEMs in the medical, datacom, telecom, personal electronics, industrial, and networking markets, and has a truly global reach with design labs, manufacturing facilities, and sales support centers in California, New York, The Netherlands, China, Japan, and Taiwan.

Phihong is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This is a fully onsite position located in Fremont, CA; Monday- Friday from 10 am to 7 pm.