Sales Coordinator - Mandarin Bilingual

PHIHONG USA; Fremont (CA); On-site; USD 48,000 - 68,000; Full time

Job summary

PHIHONG USA seeks a proactive Sales Coordinator in Fremont, CA to manage order flow, coordinate with global production teams, and ensure timely delivery. You’ll liaise with logistics partners and keep customers informed, while supporting the sales team and maintaining CRM/ERP records.

The role requires 1–3 years in sales support or order management, strong communication skills, and bilingual English-Mandarin. Onsite position with competitive benefits and growth opportunities.

Qualifications

• Bachelor’s degree preferred in Business, Supply Chain, International Trade, or related field
• 1-3 years’ experience in sales support, order management, or customer service in manufacturing/import/export environment
• Excellent attention to detail and strong organizational skills
• Effective verbal and written communication skills
• Comfortable working with international stakeholders

Responsibilities

• Receive, process, and monitor customer orders from initiation through fulfillment
• Coordinate with factories to confirm production schedules and shipment timelines
• Liaise with freight forwarders and logistics vendors to arrange transport and track shipments
• Communicate order status, delays or quality issues to customers and internal stakeholders
• Prepare reports on order status, shipment performance, and inventory/demand forecasts
• Assist sales team with client inquiries, quotations, order amendments, and follow-ups
• Maintain data in CRM/ERP systems (orders, shipment logs, communications)
• Collaborate cross-functionally with sales, operations, quality control and finance
• Identify bottlenecks and propose process improvements

Skills

Customer support

Order management

CRM

ERP

MS Excel

Bilingual English-Mandarin

Communication

Education

Bachelor’s degree in Business/related field

Tools

CRM/ERP systems

Job description

About the Role

We are seeking a skilled and proactive Sales Coordinator to join our team in Fremont. In this role, you will act as the liaison between our customers (especially top-tier accounts) and internal teams (production, supply chain, logistics, etc.). You will manage order flow, track shipments, and ensure timely delivery, while maintaining high standards of service and communication.

Key Responsibilities

• Receive, process, and monitor customer orders from initiation through fulfillment
• Coordinate with Asian-based factories / production teams to confirm production schedules, capacity, and shipment timelines
• Liaise with freight forwarders, customs brokers, and logistics vendors to arrange transport, track shipments, and resolve shipping issues
• Communicate order status, delays, or quality issues proactively to customers and internal stakeholders
• Prepare regular reports on order status, shipment performance, and inventory/demand forecasts
• Assist sales team with client inquiries, quotations, order amendments, and follow-ups
• Maintain accurate data in CRM / ERP systems (e.g. orders, shipment logs, customer communications)
• Collaborate cross-functionally with sales, operations, quality control, and finance teams
• Continuous improvement: identify process bottlenecks and propose improvements

Qualifications / Requirements

• Bachelor’s degree (Business, Supply Chain, International Trade, or related field preferred)
• 1-3 years’ experience in sales support, order management, or customer service in a manufacturing or import/export environment
• Excellent attention to detail, strong organizational skills, ability to multitask
• Effective verbal and written communication skills
• Bilingual: fluent in English and Mandarin (speaking and writing) required
• Comfortable interacting with diverse internal and external stakeholders (international suppliers, logistics, clients)
• Proficiency with MS Office (Excel) and experience with CRM / ERP systems
• Ability to prioritize tasks and manage under tight deadlines
• Problem solver: able to troubleshoot shipment, quality, or order issues

Preferred Qualifications

• Experience with international shipping, customs, Incoterms
• Familiarity with supply chain planning / demand forecasting
• Previous experience working with Asia-based production / supply chain
• ERP / logistics software experience

Compensation & Benefits

• Competitive base salary + performance-based bonus or commission
• Health, vision, dental insurance
• Paid time off, holidays
• 401(k) / retirement plan
• Professional development opportunities

About Phihong

Phihong is a global leader in the development of world-class power solutions, with annual revenue of $400+ Million. A leading supplier of power adapters, power supplies, Power-over-Ethernet products, and electric vehicle chargers, Phihong proudly serves OEMs in the medical, datacom, telecom, personal electronics, industrial, and networking markets, and has a truly global reach with design labs, manufacturing facilities, and sales support centers in California, New York, The Netherlands, China, Japan, and Taiwan.

Phihong is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This is a fully onsite position located in Fremont, CA; Monday- Friday from 10 am to 7 pm.