Global SaaS Implementation Lead

Rapid Ratings International; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Bonus

Flexible work environment

Unlimited PTO

Job summary

RapidRatings International Inc. seeks an Implementation Manager to design, lead, and optimize onboarding and implementation programs for enterprise clients. You will translate client goals into configured solutions, deliver training, and ensure measurable value from the platform.

You will partner with Sales, Product, and Client Success to support pre-sales, scope solutions, and drive strong long-term client relationships. Travel as needed to support engagements.

Qualifications

• Strong presentation, written, and verbal communication skills.
• 6+ years proven experience managing client-facing projects or implementations with minimal supervision.
• Ability to understand complex client requirements and propose practical, scalable solutions.
• Confidence engaging with both executive-level stakeholders and operational teams.

Responsibilities

• Design and lead end-to-end onboarding plans aligned to client objectives and success metrics.
• Drive kickoff, configuration, training, and go-live activities for complex enterprise implementations.
• Establish project milestones, benchmarks, and outcomes to measure onboarding success.
• Act as the primary implementation lead and point of accountability throughout the onboarding lifecycle (first 60 – 90 days of engagement).
• Become an expert in the platform and gather client requirements for configurations.
• Deliver client training sessions, product walkthroughs, and best-practice guidance.
• Troubleshoot implementation challenges to ensure successful adoption.
• Build strong relationships with client executives and cross-functional teams.

Skills

Strong presentation skills

Written communication

Verbal communication

Client-facing project management

Ability to translate requirements

Executive stakeholder engagement

Job description

RapidRatings International Inc. seeks an Implementation Manager to design, lead, and optimize onboarding and implementation programs for enterprise clients. You will translate client goals into configured solutions, deliver training, and ensure measurable value from the platform.

You will partner with Sales, Product, and Client Success to support pre-sales, scope solutions, and drive strong long-term client relationships. Travel as needed to support engagements.