Global Revenue Operations Leader - Scale & Automate

Zendesk; Austin, Northern (TX, KY); Hybrid; USD 185,000 - 277,000; Full time

Job summary

Zendesk is seeking a Director to lead Global Revenue Operations and drive scalable processes across Americas, EMEA, and APAC. You will own end-to-end Quote-to-Cash, CPQ configurations, order capture, billing readiness, provisioning, payments, and data flows, partnering with Sales, IT, Growth & Monetization, and Product Development.

This role reports to the VP of Finance Transformation and requires a proven track record of global team leadership, program management, and delivering measurable

Qualifications

• 10+ years in Revenue/Finance/Business Ops or QTC transformation.
• Global or multi-region team leadership experience.
• Bachelor's degree in Finance, IT, Business, or closely related field.
• Deep understanding of QTC: CPQ, contracting/order management, billing, provisioning, payments, and data flows.
• Proficiency with AI tools and solutions.
• Strong executive communication for senior stakeholders.
• Experience with Salesforce, CPQ, Zuora, and related integrations.
• Experience with product-led growth, pricing initiatives, and SKU governance.
• Familiarity with Agile, portfolio management, and change management.

Responsibilities

• Own the end-to-end QTC business operations roadmap across CPQ, order capture, and billing readiness.
• Define global QTC standards, controls, and documentation across teams.
• Lead global Revenue Operations teams across Americas, EMEA, APAC.
• Drive automation and pricing/packaging initiatives to maximize revenue.
• Translate business needs into clear problem statements and delivery plans.
• Partner with Sales, IT, Growth & Monetization, and Product Development.
• Ensure data quality, controls, and policy compliance in processes.

Skills

Leadership

Stakeholder management

Process improvement

Program management

Cross-functional collaboration

AI tools

Data-driven

Executive communication

Education

Bachelor's degree in Finance/IT/Business

Tools

Salesforce

CPQ

Zuora

Billing platforms

Payment gateways

Job description

Zendesk is seeking a Director to lead Global Revenue Operations and drive scalable processes across Americas, EMEA, and APAC. You will own end-to-end Quote-to-Cash, CPQ configurations, order capture, billing readiness, provisioning, payments, and data flows, partnering with Sales, IT, Growth & Monetization, and Product Development.

This role reports to the VP of Finance Transformation and requires a proven track record of global team leadership, program management, and delivering measurable