Global Revenue Operations Director — Scale & Automate

Zendesk; Madison (WI); Hybrid; USD 185,000 - 277,000; Full time

Job summary

Zendesk seeks a seasoned leader to own and scale Global Revenue Operations, driving end-to-end Quote-to-Cash excellence across Americas, EMEA, and APAC. You will lead process automation, governance, and pricing initiatives while partnering with Sales, IT, Growth, and Product teams.

The candidate brings 10+ years in Revenue/Finance Operations in SaaS, with global team experience, strong executive communication, and a hands-on approach to Salesforce, CPQ, Zuora, and related systems.

Qualifications

• 10+ years in Revenue Operations, Finance Operations, or related field in SaaS/tech.
• Experience leading global or distributed teams across regions and time zones.
• Bachelor's degree in Finance, IT, Business Administration, or closely related field.
• Deep understanding of Quote-to-Cash including CPQ, contracting/order management, billing and data flows.
• Proficiency with AI tools and solutions.

Responsibilities

• Own the end-to-end QTC roadmap including CPQ, quotes, orders, billing, provisioning and payments.
• Define and maintain global QTC standards, controls, documentation, and accountability.
• Identify friction points in QTC lifecycle and lead improvement initiatives.
• Lead and scale a globally distributed Revenue Operations team across Americas, EMEA, APAC.
• Build team culture across time zones with clear communication, talent development, and performance management.
• Serve as primary contact for global Revenue Operations to align processes with costs.
• Lead cross-functional projects to automate processes and optimize pricing/packaging.
• Translate business needs into clear requirements, business cases, and delivery plans.

Skills

Leadership

Cross-functional collaboration

Strategic thinking

Program management

Executive communication

Education

Bachelor's degree in Finance, IT, Business Administration, or related field

Tools

Salesforce

CPQ

Zuora

Billing platforms

Payment gateways

Job description

Zendesk seeks a seasoned leader to own and scale Global Revenue Operations, driving end-to-end Quote-to-Cash excellence across Americas, EMEA, and APAC. You will lead process automation, governance, and pricing initiatives while partnering with Sales, IT, Growth, and Product teams.

The candidate brings 10+ years in Revenue/Finance Operations in SaaS, with global team experience, strong executive communication, and a hands-on approach to Salesforce, CPQ, Zuora, and related systems.