Logistics Operations Lead: Global Freight & Process

Skylight; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Skylight is building the OS of the family and seeks an Operations Lead for logistics execution to move shipments smoothly from vessel to FCs while ensuring clear ownership. You will own day-to-day bookings, escalations, and performance follow-ups with forwarders, 3PLs, and internal teams.

We value data fluency, process design, and an entrepreneurial mindset to improve speed, accuracy, and cost. You will bridge operations and tech, drive root-cause analysis, and scale workflows across multiple US

Qualifications

• 4-7 years of experience in freight forwarding, 3PL, or shipper-side logistics operations.
• Strong working knowledge of international freight: ocean FCL/LCL, air freight, and domestic drayage operations.
• Ability to own exceptions, incidents, and escalations in a fast‑moving environment you finish what you start.
• Comfortable with data: you can work in Google Sheets or Excel, build trackers, and produce reporting without needing someone to set it up for you.
• Baseline familiarity with customs and trade compliance workflows ISF, CBP entry process basics, document collection.

Responsibilities

• Partner with freight forwarders on day-to-day bookings, exception escalations, and performance follow-ups.
• You are the primary operational point of contact.
• Own the forwarder to drayage handoff: ensure cargo moves cleanly from vessel discharge to our FCs with no gaps in ownership or communication.
• Coordinate FC facility transfers, including inbound routing decisions, cross-dock timing, and delivery sequencing.
• Audit forwarder rates, accessorials, and SLA performance on a recurring basis - flag variances and drive them to resolution.
• Operate cargo tracking systems (TMS, Forwarder Systems, Internal trackers): maintain shipment visibility across all active lanes, escalated delays proactively, and keep stakeholders informed.
• Own data and documentation workflows: ensure all shipping documents are captured, filed, and accessible and build the habits and systems that make this reliable at scale.
• Lead exception and incident management: serve as the point person when things go wrong and drive resolution to closure.
• Provide compliance ops support to the Director of Logistics: assist with ISF filing coordination, CBP exam response, customs document collection, and UFLPA documentation workflows.
• Continuously improve the processes, tools, and documentation that underpin operational consistency across all lanes and partners.

Skills

Freight forwarding

3PL operations

Data analysis

Process design

Stakeholder communication

Problem solving

Tools

Google Sheets

Excel

Job description

Skylight is building the OS of the family and seeks an Operations Lead for logistics execution to move shipments smoothly from vessel to FCs while ensuring clear ownership. You will own day-to-day bookings, escalations, and performance follow-ups with forwarders, 3PLs, and internal teams.

We value data fluency, process design, and an entrepreneurial mindset to improve speed, accuracy, and cost. You will bridge operations and tech, drive root-cause analysis, and scale workflows across multiple US