Senior 3PL & Logistics Operations Lead

Skylight; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Skylight is seeking a hands-on 3PL Manager to own relationships with third-party warehouses in the US and abroad. You will drive performance, accuracy, and cost through scorecards, reviews, and sharp contract governance.

The role requires deep experience in multi-site 3PL operations, invoice audits, and ERP reconciliation, with a focus on root-cause fixes and continuous improvement across the network. This is a fast-paced, small-team environment in the United States.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.
• 5+ years of experience in warehouse, fulfillment, or supply chain operations, with 3+ years managing 3PL vendor relationships.
• Demonstrated experience managing multi-site 3PL performance with scorecards and business reviews.
• Experience reading and enforcing a 3PL agreement: SLAs, rate cards, liability, shrink, and insurance terms.
• Experience reconciling WMS inventory to an ERP.
• Experience auditing 3PL invoices and recovering overbilling or claims.
• Proficiency as a user of warehouse management systems.
• Advanced analytical skills (Google Sheets required, SQL a plus) and clear written communication.

Responsibilities

• Own the day-to-day and strategic relationship with each 3PL partner, including weekly operating reviews, monthly business reviews, and a clear escalation path.
• Build and run a 3PL scorecard: ship-same-day %, order cycle time, dock-to-stock time, inventory accuracy, damage and shrink, error rates that lead to retailer chargebacks, and cost per order and per unit.
• Hold partners to their contracts: SLAs, KPIs, liability terms, and rate cards.
• Manage amendments and renewals with Finance and Legal.
• Audit 3PL invoices against the rate card and contract each month.
• Own claims and credits for lost, damaged, and missing inventory and for missed SLAs.
• Own inventory accuracy between each 3PL's WMS and NetSuite: cycle counts, location-level reconciliations, and adjustments with Accounting.
• Lead new site onboarding and transitions between sites: cutover plans, inventory transfers, system and EDI integration, SOPs, and go-live readiness.
• Run 3PL RFPs end to end: scope, bid analysis, site visits, and total-cost modeling.
• Own our international 3PL network and work with forwarders and customs brokers on inbound flows.
• Own value-added service programs at the warehouses (relabeling, kitting, sleeving, repack, rework) including SOPs, pricing, and quality checks.
• Run capacity and peak planning with each partner: space, labor, forecast sharing, and holiday cutoffs.
• Work with the Retail Logistics team on retailer requirements so the warehouse can execute them.
• Work with Planning and Purchasing on inbound receipts, dock appointments, and PO-to-receipt lag.
• Lead continuous improvement across the 3PL network.

Skills

Analytical

Written communication

Cross-functional collaboration

Contract negotiation

Forecasting

Education

Bachelor's degree in supply chain

MBA or MS in Supply Chain Management

Tools

Google Sheets

SQL

NetSuite SuiteQL

ERP systems

Job description

Skylight is seeking a hands-on 3PL Manager to own relationships with third-party warehouses in the US and abroad. You will drive performance, accuracy, and cost through scorecards, reviews, and sharp contract governance.

The role requires deep experience in multi-site 3PL operations, invoice audits, and ERP reconciliation, with a focus on root-cause fixes and continuous improvement across the network. This is a fast-paced, small-team environment in the United States.