Global Renewals Lead - Scale & Strategy (Remote)

Chainguard; United States; Remote; USD 138,000 - 231,000; Full time

Benefits offered by this job

Remote-friendly culture

Stock options

Health insurance

Flexible time off

Parental leave 18 wks

Job summary

Chainguard in the United States is seeking a Senior Manager, Renewals to build and lead our global renewals team across Commercial, Enterprise, and Public Sector. You will own the renewal forecast, drive gross retention, and shape the function's structure and policies as the business scales.

You'll collaborate with Sales, CS, Finance, and Ops to align pricing, credit terms, and renewal processes, while growing a high-performing team and ensuring on-time renewals and strong customer retention

Qualifications

• 8+ years in B2B SaaS renewals or CS with 4+ years leading teams.
• Proven ownership of a renewal or retention number and forecast accuracy.
• Experience across multiple segments including enterprise and public sector.

Responsibilities

• Lead global renewals org across Commercial, Enterprise, and Public Sector.
• Own the global renewal forecast and gross retention targets.
• Set renewal pricing, discounting, uplift, and contract policy with Finance.
• Run a weekly renewal forecast cadence and report trends to leadership.
• Define ownership handoffs between Renewal Managers, CSMs, and AEs.
• Build renewal playbooks and improve on-time renewal rates.

Skills

Team leadership

Renewals strategy

Forecasting

Cross-functional collaboration

Pricing strategy

Stakeholder alignment

Tools

Salesforce

Clari

Job description

Chainguard in the United States is seeking a Senior Manager, Renewals to build and lead our global renewals team across Commercial, Enterprise, and Public Sector. You will own the renewal forecast, drive gross retention, and shape the function's structure and policies as the business scales.

You'll collaborate with Sales, CS, Finance, and Ops to align pricing, credit terms, and renewal processes, while growing a high-performing team and ensuring on-time renewals and strong customer retention