Remote Renewal Manager - SaaS Retention & Growth

Chainguard; United States; Remote; USD 150,000 - 184,000; Full time

Benefits offered by this job

Remote-friendly culture

Stock options

100% Health Insurance

Flexible time off

Parental Leave

Job summary

Chainguard is seeking a Renewal Manager, Commercial in the United States to own the end-to-end renewal process for a portfolio of commercial customers. You will manage renewals from outreach through close while delivering a value-driven customer experience, partnering with Finance, Legal, and Deal Desk.

You will collaborate across Customer Success, Sales, and Ops to ensure on-time renewals, mitigate churn, and drive gross retention.

Qualifications

• 2+ years in B2B SaaS renewals, customer success, account management, or sales with direct contract ownership.
• Proven ability to drive renewals with predictability and meet gross retention targets.
• Experience negotiating pricing and contract terms while maintaining strong relationships.
• Strong project management and organizational skills across multiple renewal cycles.
• Comfort generating quotes, preparing order forms, and maintaining CRM hygiene (Salesforce).
• Ability to collaborate with both technical and non-technical stakeholders.
• High emotional intelligence and proactive problem solving mindset.
• Ability to operate autonomously in a fast-paced, evolving environment.

Responsibilities

• Own end-to-end renewal process for a portfolio of commercial customers, driving on-time renewals.
• Generate renewal quotes, lead pricing and contract negotiations, coordinate with Finance, Legal, and Deal Desk.
• Maintain accurate renewal data in CRM, including forecasts, risks, and renewal status.
• Identify renewal risks early and collaborate cross-functionally to reduce churn and improve gross retention.
• Develop and refine renewal playbooks and processes to increase efficiency and on-time renewal rates.

Skills

Renewals ownership

B2B SaaS

Pricing negotiations

CRM hygiene

Cross-functional collaboration

Communication skills

Autonomy

Problem solving

Tools

Salesforce

Job description

Chainguard is seeking a Renewal Manager, Commercial in the United States to own the end-to-end renewal process for a portfolio of commercial customers. You will manage renewals from outreach through close while delivering a value-driven customer experience, partnering with Finance, Legal, and Deal Desk.

You will collaborate across Customer Success, Sales, and Ops to ensure on-time renewals, mitigate churn, and drive gross retention.