Senior Renewal Manager, Enterprise

Chainguard; United States; Remote; USD 130,000 - 180,000; Full time

Job summary

Chainguard is seeking a Senior Renewal Manager, Enterprise to own renewals for a defined portfolio of strategic customers. You will lead end-to-end renewal conversations, grounded in realized value and ROI, and partner with cross-functional teams to ensure successful, multi-year renewals.

You will collaborate with Account Executives, Customer Success Managers, and operations to align renewal timing with expansion and retention goals, while navigating procurement and executive stakeholders with

Responsibilities

• Own end-to-end renewal process for enterprise customers from planning to on-time renewal.
• Partner with CSMs to build renewal business cases grounded in adoption and time-savings.
• Structure and negotiate multi-year terms, ramps, co-terms, and pricing changes with Finance, Legal, Procurement and Deal Desk.

Skills

Renewal management

Enterprise renewals

Job description

Location: United States

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:

As a Senior Renewal Manager, Enterprise at Chainguard, you will play a crucial role in ensuring the retention and long-term success of our largest and most strategic customers. You will own the renewal process for a defined book of high-value accounts, managing complex, multi-year, multi-product renewals from early planning through close while delivering a thoughtful, value-driven customer experience.

This role sits at the intersection of Customer Success, Sales, and Ops. You will partner closely with Account Executives and Customer Success Managers on every account: you own the renewal, CSMs own adoption and outcomes, and AEs lead expansion. Your work ensures renewal conversations start early, are grounded in the value customers have realized, and support Chainguard’s broader revenue and retention goals.

You will act as a trusted partner to customers, guiding renewal conversations with procurement, security leaders, and executives with clarity, empathy, and confidence. Strong business acumen, comfort with complex negotiation, and cross-functional leadership are essential, as each renewal carries significant revenue and requires coordination across many stakeholders.

What you’ll do:

• Renewal Management: Own the end-to-end renewal process for a portfolio of enterprise customers, starting renewal planning 120+ days out and driving on-time renewals through account strategy, stakeholder engagement, and negotiation.
• Value & Business Case: Partner with CSMs to build renewal business cases grounded in adoption, CVE reduction, and engineering time saved, and present them to economic buyers and executives.
• Commercial Execution: Structure and negotiate multi-year terms, ramps, co-terms, and pricing changes, and coordinate with Finance, Legal, customer Procurement, and Deal Desk to ensure accurate and timely contract execution.
• Account Team Partnership: Work with AEs to align renewals with expansion opportunities, so renewal and growth motions move together rather than compete.
• Forecasting & CRM Hygiene: Maintain accurate renewal data in CRM, including forecasts, risks, and renewal status, to provide clear visibility and predictable outcomes.
• Risk & Retention Strategy: Identify renewal risks early, including budget pressure, adoption gaps, stakeholder changes, and competitive threats, and lead cross-functional plans to mitigate churn and protect gross retention.
• Process & Playbooks: Develop and refine enterprise renewal playbooks, including executive engagement and procurement navigation, to increase efficiency and improve on-time renewal rates.
• Leadership & Mentorship: Serve as the escalation point for the most complex renewals, mentor other Renewal Managers, and help shape how the function scales across segments.

What we're looking for:

• 7+