Global Renewals & CS Operations Administrator

Energy Exemplar Pty Ltd; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Energy Exemplar is seeking a Customer Success Administrator to own renewals and the customer success operations backbone across regions. You will drive Salesforce/HubSpot adoption, optimize workflows, and deliver accurate data insights to support decision-making.

You will collaborate with legal, finance, and sales teams, coordinate quarterly business reviews, and help scale processes as the organization grows. This role offers remote work flexibility and global impact.

Qualifications

• 2–5 years of experience in a customer success, admin, or operations role in SaaS/enterprise software.
• Proven experience managing customer accounts, renewals, and optimizing processes.
• Strong CRM and data-driven decision making experience.

Responsibilities

• Own renewals and contract management with cross‑functional teams.
• Maintain data accuracy in CRM and provide actionable insights.
• Collaborate across regions to ensure consistent service delivery.
• Identify inefficiencies and implement scalable process improvements.
• Coordinate QBR meetings with stakeholders and prepare materials.
• Manage customer documentation and compliance.
• Drive proactive engagement and value realization for customers.

Skills

Customer success

Data analysis

Communication

Project management

Problem solving

Adaptability

Tools

Salesforce

HubSpot

Workflow automation

Job description

Energy Exemplar is seeking a Customer Success Administrator to own renewals and the customer success operations backbone across regions. You will drive Salesforce/HubSpot adoption, optimize workflows, and deliver accurate data insights to support decision-making.

You will collaborate with legal, finance, and sales teams, coordinate quarterly business reviews, and help scale processes as the organization grows. This role offers remote work flexibility and global impact.