Senior Customer Success Lead — Salesforce & AI Enablement

Energy Exemplar Pty Ltd; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Energy Exemplar, a global SaaS company powering energy decisions, seeks a Senior Customer Success Administrator to own renewals and lead the CS Administrator team across regions. You will set standards, mentor staff, and accelerate Salesforce and AI tooling adoption to improve speed, accuracy, and scalability.

The role requires 5–8 years in customer success or operations, experience with renewals, multi-region coordination, and strong CRM/data analytics skills to drive data-driven decisions and

Qualifications

• 5–8 years in customer success, admin, or operations in SaaS/enterprise software.
• Experience owning end-to-end contract renewals across multiple regions.
• 1–2+ years leading or coordinating a team.
• Strong Salesforce experience; HubSpot or similar CRM a plus.

Responsibilities

• Mentor administrators and train on Salesforce and AI tools.
• Escalation point for the team and backup coverage for renewals.
• Coordinate responses to RFPs/RFQs/RFIs with cross-functional teams.
• Maintain library of standard responses and pricing inputs.
• Track renewal timelines and share lessons to improve win rates.

Skills

Customer Success

RFP/RFQ/RFI

Team leadership

Salesforce proficiency

Data analytics

Cross-functional collaboration

Problem solving

Tools

HubSpot

CRM platforms

Job description

Energy Exemplar, a global SaaS company powering energy decisions, seeks a Senior Customer Success Administrator to own renewals and lead the CS Administrator team across regions. You will set standards, mentor staff, and accelerate Salesforce and AI tooling adoption to improve speed, accuracy, and scalability.

The role requires 5–8 years in customer success or operations, experience with renewals, multi-region coordination, and strong CRM/data analytics skills to drive data-driven decisions and