Global Regulatory Tech Support Specialist

Regnology

United States

Remote

USD 70,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Buddy program

Training opportunities

Global team exposure

Job summary

Regnology is seeking a Technical Customer Support Specialist - Regulatory Risk Reporting to join its global team. You will provide functional support to clients, resolve technical inquiries, and contribute to 24/7 service continuity through a Follow the Sun model.

The role emphasizes regulatory reporting, data accuracy, and automation development. Ideal candidates have 1–5 years in financial software customer service, strong SQL Server knowledge, and programming skills (VBScript/VBA/C#).

Qualifications

Bachelor's or Master's degree in Computer Science, IT or related field (preferred).
1–5 years of customer service experience with financial software.
Experience in banking or financial institutions is a plus.
Strong knowledge of database technology (SQL Server).
Programming skills in VBScript, Visual Basic for Applications or C# for automation.
Excellent German and English communication (C1).

Responsibilities

Serve as primary support contact for clients using regulatory reporting products and guide best practices.
Advise clients on Windows and SQL Server installation and administration.
Analyze and troubleshoot data discrepancies, reporting logic, and system behavior using logs and configurations.
Develop automation solutions for clients.
Participate in rotating on-call for weekends or outside local business hours.
Coordinate handovers with other regions in a Follow the Sun model.
Support high-priority incidents with clear internal communication and documentation.
Contribute to cross-functional improvements and knowledge base content.