Remote Technical Product Support Specialist

Regnology

United States

Remote

USD 90,000 - 120,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Regnology is seeking a Technical Product Support Specialist to join our global support team. The role covers L1/L2 production support, issue triage, log analysis, and collaboration with cross-functional teams to drive resolutions for international customers.

We value structured, analytical thinking and the ability to communicate technical concepts clearly in English. The position is remote-first with on-call responsibilities and opportunities to mentor junior colleagues.

Qualifications

Bachelor’s degree in Computer Science, IT, or related field.
5+ years of proven experience in an application support role (Techno-Functional).
Hands-on experience with relational databases, Oracle and SQL Server.
Strong English communication skills (written and oral).
Remote-first setup with hours aligned to APAC time zones.
Willingness to participate in a 24x7 rotating on-call schedule.
Willingness to learn quickly and troubleshoot effectively.

Responsibilities

Serve as the primary point of contact for L1/L2 customer production support.
Triage tickets, resolve known issues or provide workarounds from documentation.
Perform log analysis, debugging, and performance monitoring to identify root causes.
Escalate complex cases to L3/Tier 3 Support per SOPs.
Monitor support queues and ensure SLA compliance; log and close tickets.