Technical Customer Support Specialist – Regulatory Risk Reporting (German speaker)

Regnology; EE. UU.; A distancia; USD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Buddy program

Training opportunities

Global team exposure

Descripción de la vacante

Regnology is seeking a Technical Customer Support Specialist - Regulatory Risk Reporting to join its global team. You will provide functional support to clients, resolve technical inquiries, and contribute to 24/7 service continuity through a Follow the Sun model.

The role emphasizes regulatory reporting, data accuracy, and automation development. Ideal candidates have 1–5 years in financial software customer service, strong SQL Server knowledge, and programming skills (VBScript/VBA/C#).

Formación

• Bachelor's or Master's degree in Computer Science, IT or related field (preferred).
• 1–5 years of customer service experience with financial software.
• Experience in banking or financial institutions is a plus.
• Strong knowledge of database technology (SQL Server).
• Programming skills in VBScript, Visual Basic for Applications or C# for automation.
• Excellent German and English communication (C1).

Responsabilidades

• Serve as primary support contact for clients using regulatory reporting products and guide best practices.
• Advise clients on Windows and SQL Server installation and administration.
• Analyze and troubleshoot data discrepancies, reporting logic, and system behavior using logs and configurations.
• Develop automation solutions for clients.
• Participate in rotating on-call for weekends or outside local business hours.
• Coordinate handovers with other regions in a Follow the Sun model.
• Support high-priority incidents with clear internal communication and documentation.
• Contribute to cross-functional improvements and knowledge base content.

Conocimientos

Strong analytical skills

VBScript/VBA/C# programming

SQL Server knowledge

Excellent English and German (C1)

Customer service experience

On-call availability

Educación

Bachelor's or Master's in Computer Science/IT

Herramientas

Microsoft SQL Server

Log analysis & tooling

Descripción del empleo

At Regnology our greatest asset is our people. We value diversity and foster an inclusive environment that supports learning, safety, and growth. By investing in our team, listening to customers, and encouraging creativity, we drive continuous innovation and improvement.
We offer a flexible, innovative environment where your ideas matter and your career can thrive.
Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. Our mission: to safeguard financial markets through smarter, future-ready solutions.

About Regnology

Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7,000 financial institutions, 30 regulators and 20 tax authorities as clients, we are uniquely positioned to bring greater data quality, efficiency, and cost savings to all market participants. With over 900 employees in 12 countries and a unified data ingestion model powering our work, our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. For more information visit www.regnology.net

Overview
We are seeking analytical, detail-oriented and customer-focused professionals to join our global support team as a Technical Customer Support Specialist - Regulatory Risk Reporting. In this role, you will provide functional support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model .
This position offers an excellent opportunity to deepen your expertise in regulatory reporting, work with diverse financial frameworks, and ensure client success with our solutions.
Key Responsibilities
Business and Functional Troubleshooting:

• Serve asprimary support contactfor clients using our regulatory reporting products, resolving technical inquiries and guiding best practices.
• Advising clients on Windows and SQL Server installation and administration
• Analyze and troubleshoot issues related to data discrepancies, reporting logic, and system behavior, using internal tools, configuration review, and logs analysis.
• Development of automation solutions for clients

Global Incident Handling:

• Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
• Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
• Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.

Additional Scope:

• Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
• Support the development of internal knowledge base content and client-facing documentation.

Why we should decide on you

Qualifications

• Bachelor's or Master's degreein Computer Science, Information Technology or a related field (preferred, but strong experience may substitute)
• 1 - 5 years of experience in customer service or working with financial software solutions.
• Experience working within a financial institution or bank is considered a strong asset.
• Basic understanding of banking products and processes
• High level of knowledge of database technology (Microsoft SQL Server) as a database administrator or developer
• Good level of programming skills in VBScript, Visual Basic (for Applications) or C# for automation solutions
• Strong analytical skills with a high affinity for code and cross-functional collaboration.
• Experience with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)
• Excellent communication skills in German and English (C1 level), business fluent
• Willingness to participate in on-call or weekend coverage as part of a global rotation.
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.
• Familiarity with AI concepts and their potential applications in a business environment.

Key Attributes

• Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
• Calm and dependable in high-pressure or time-sensitive situations.
• Client-focused and collaborative, with a service-oriented mindset.
• Proactive in driving improvements to internal processes and documentation.
• Motivated to help build and scale a globally distributed support function.

Why you should decide on us

• Let's grow together, join a market leading SaaS company - our agile character and culture of innovation enables you to design our future.
• We provide you with the opportunity to take on responsibility and participate in international projects.
• In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
• Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
• We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels.
• Together we're better - meet your colleagues at our numerous team events.

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