Global Regulatory Response Analyst – Trust & Safety

TikTok; San Jose (CA); On-site; USD 76,000 - 137,000; Full time

Job summary

TikTok is seeking a Trust & Safety professional to manage and resolve global cases across channels, including content in the Brazilian market. You will craft incident reports, communicate findings to stakeholders, and drive improvements in processes and policies.

The role requires a Bachelor's degree, Portuguese proficiency, and experience with regulatory inquiries. You will collaborate with regional teams and cross-functional partners worldwide, with potential weekend shifts and global

Qualifications

• Bachelor's degree with relevant work experience.
• Proficiency in Portuguese required (reading and writing).
• Strong knowledge of political dynamics, threat actors, social media challenges, and the current regulatory landscape.
• Experience navigating regulatory inquiries with a process oriented approach to incident management.
• Ability to thrive, manage escalations effectively, and collaborate across diverse, globally distributed teams.
• Flexible to work across global time zones with weekend availability.

Responsibilities

• Investigate, manage, and resolve global cases reported across multiple channels for TikTok, including review of potentially graphic, controversial, or offensive content across the Brazilian market.
• Craft comprehensive incident reports and clearly communicate analysis, findings, and escalation rationale to key stakeholders.
• Analyze incident trend data to identify process improvement opportunities and provide actionable recommendations to proactively enhance processes, policies, and products.
• Conduct thorough root cause analyses to address underlying issues and implement corrective actions to prevent recurrence.
• Collaborate with global, cross-functional teams, including regional Trust & Safety, Public Policy, Legal, Product, and Engineering, to develop effective solutions.
• Lead ad hoc and strategic projects from inception through successful implementation.
• Maintain composure and sound judgment in ambiguous situations.

Skills

Portuguese proficiency

Regulatory knowledge

Cross-functional collaboration

Time management

Education

Bachelor's degree

Tools

SQL

Excel

Job description

TikTok is seeking a Trust & Safety professional to manage and resolve global cases across channels, including content in the Brazilian market. You will craft incident reports, communicate findings to stakeholders, and drive improvements in processes and policies.

The role requires a Bachelor's degree, Portuguese proficiency, and experience with regulatory inquiries. You will collaborate with regional teams and cross-functional partners worldwide, with potential weekend shifts and global