Platform Governance Lead - Trust & Safety Insights

TikTok; San Jose (CA); On-site; USD 108,000 - 209,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) with company match

Paid parental leave

Job summary

TikTok is seeking a Senior Platform Governance Specialist to own and drive platform issue governance across Trust & Safety content safety systems. You will transform user feedback into actionable insights, perform root cause analyses, and coordinate cross-functional solutions to improve reliability and user experience.

In time, you will become the central owner of user feedback-driven governance across key TnS lines (Video, Live), serving as the interface between platform users, business

Qualifications

• Bachelor's degree or above with 5+ years in platform operations, user operations, product operations, or technical program management.
• 3+ years of data analysis; ability to translate insights into action plans.
• Proven track record of crossing functional projects to completion with engineering, product, and business stakeholders.
• Ability to communicate technical concepts to engineering teams on issues and solutions.
• Strong problem-solving, attention to detail, and proactive ownership in fast-paced environments.
• Excellent stakeholder management and English/Chinese communication for global partners.

Responsibilities

• Own end-to-end platform issue governance across multiple business lines from problem identification to root cause analysis and resolution tracking.
• Surface recurring pain points and product failure patterns; partner with product and engineering to deliver fixes.
• Identify workflow inefficiencies; collaborate with business and on-call teams to optimize processes and improve resolution quality.
• Conduct biweekly/quarterly data analysis and reporting on trends, governance progress, and outcomes for leadership and stakeholders.
• Promote knowledge transfer; build diagnostic tools and self-service solutions to improve issue interception rates; apply AI/automation to governance.

Skills

Data analysis

Cross-functional collaboration

Technical communication

Ownership & accountability

Bilingual Chinese/English

Education

Bachelor's degree

Job description

TikTok is seeking a Senior Platform Governance Specialist to own and drive platform issue governance across Trust & Safety content safety systems. You will transform user feedback into actionable insights, perform root cause analyses, and coordinate cross-functional solutions to improve reliability and user experience.

In time, you will become the central owner of user feedback-driven governance across key TnS lines (Video, Live), serving as the interface between platform users, business