Global Emergency Response & Safety Specialist

TikTok; San Francisco (CA); On-site; USD 76,000 - 137,000; Full time

Job summary

TikTok is seeking a dedicated Emergency Response professional to join the Trust & Safety team in the US. You will evaluate risk, respond to critical escalations, and coordinate with global law enforcement to protect users.

The role involves handling highly sensitive content and making rapid, well-supported decisions under pressure. Preferred candidates have experience in crisis management or government interactions and can translate complex situations into clear comms for diverse stakeholders.

Qualifications

• Bachelor's degree and 2+ years in investigative or analytical roles in safety or emergency response.
• Experience with social media, analytics tools, and online research to assess risk and threats.
• Strong ability to tailor communication to different stakeholders, including law enforcement and cross-functional teams.
• Aptitude for quantitative analysis with a detail-oriented, self-starting approach.

Responsibilities

• Evaluate risk, threats, and user privacy in time-critical escalations.
• Review high volumes of inbound emergency escalations from law enforcement, government agencies, and internal teams.
• Make fast-paced, independent decisions based on analysis of various factors, including imminence of danger and content sensitivities.
• Coordinate and collaborate with internal and external partners, including global law enforcement, to ensure user safety.
• Operate in an environment with highly sensitive content, including CSAM, graphic violence, self-injury and other disturbing material.
• Create and articulate written and verbal responses to inquiries from law enforcement, government agencies, and internal teams regarding emergency response policy and processes.
• Master various back-end data systems to ensure effective handling of safety issues and improve response quality.
• Summarize and compile analytical, retrospective, or data-driven investigation reports.
• Lead projects aimed at enhancing back-end systems, processes, and response quality.
• Collaborate with cross-functional global teams to address emerging risks and align on response strategies.

Skills

Investigative roles

Analytical skills

Threat assessment

Stakeholder communication

Quantitative analysis

Education

Bachelor's degree

Tools

SQL

Job description

TikTok is seeking a dedicated Emergency Response professional to join the Trust & Safety team in the US. You will evaluate risk, respond to critical escalations, and coordinate with global law enforcement to protect users.

The role involves handling highly sensitive content and making rapid, well-supported decisions under pressure. Preferred candidates have experience in crisis management or government interactions and can translate complex situations into clear comms for diverse stakeholders.