Global Programs Director: Client Onboarding & Transformation

HSP Group; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

HSP Group seeks a Director of Project Management to lead strategic client onboarding, implementation, consulting, and transformation programs across its global service offerings. You will drive executive liaison, solution design support, pricing discussions, and governance across complex, multi-country engagements.

This remote role requires exceptional stakeholder management, commercial acumen, and leadership to ensure on-time, on-budget delivery and high customer satisfaction while continually

Qualifications

• Bachelor's degree in Business, Finance, Management, or related discipline.
• 12+ years of progressive experience in program management, project management, consulting, or professional services environments.
• Significant experience leading complex global transformation, implementation, or operational delivery programs.
• Demonstrated success managing senior stakeholders, executive sponsors, and strategic client relationships.
• Proven experience leading, developing, and mentoring high-performing teams.
• Strong financial and commercial acumen, including project forecasting, resource planning, and budget management.
• Deep understanding of Payroll, Accounting, HR, and Legal Entity Management services, particularly within international business environments.
• Experience with leading payroll providers and platforms, particularly ADP and CloudPay.
• Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Excellent analytical, problem-solving, and decision-making abilities.
• Experience collaborating across Sales, Marketing, Operations, and Executive Leadership teams.

Responsibilities

• Provide executive oversight for a portfolio of high-impact client consulting, onboarding, transition, and transformation projects.
• Establish and maintain project governance frameworks, delivery methodologies, and reporting standards.
• Ensure projects are delivered on time, within scope, budget, and quality expectations.
• Lead the development and review of project plans, transition roadmaps, RAID logs, governance documentation, and executive Steering Committee reporting.
• Forecast and manage project delivery timelines and Go-Live milestones, ensuring risks and dependencies are proactively addressed.
• Act as the senior escalation point and trusted advisor for strategic clients.
• Build and maintain strong relationships with customers, partners, and key stakeholders.
• Lead executive business reviews, governance meetings, and customer status updates.
• Ensure seamless transition of projects into Business-as-Usual (BAU) operational teams.
• Drive continuous improvement initiatives across the Special Projects function.
• Develop scalable delivery processes, project frameworks, and best practices to enhance client outcomes and operational efficiency.
• Conduct process reviews and gap analyses to identify opportunities for improvement and service optimization.
• Partner with regional and global operational teams to ensure alignment and consistency in delivery.
• Collaborate with Sales, Marketing, Operations, and Product leadership to support strategic growth initiatives.
• Identify operational and commercial opportunities to improve customer experience and business performance.
• Support sales enablement initiatives, including solution design, client presentations, playbooks, training materials, and process improvements.
• Contribute to strategic planning and departmental objectives.
• Lead, coach, and develop project managers and consultants within the Special Projects organization.
• Foster a high-performance culture focused on accountability, collaboration, customer success, and continuous improvement.
• Provide mentorship and guidance on project management best practices and stakeholder engagement strategies.
• Support workforce planning, resource allocation, and succession planning activities.
• Oversee the onboarding and implementation of global client engagements across Payroll, Accounting, Legal Entity Management, HR, Tax, and related service lines.
• Ensure successful execution of complex multi-country and cross-functional projects supporting international expansion and transformation initiatives.
• Support strategic initiatives and special assignments as required.
• Represent the Special Projects function in internal and external leadership forums.

Skills

Executive leadership

Stakeholder management

Program governance

Strategic planning

Change management

Cross-functional collaboration

Education

Bachelor’s degree in Business/Finance

Master’s degree preferred

Tools

ADP

CloudPay

Microsoft Office

Job description

HSP Group seeks a Director of Project Management to lead strategic client onboarding, implementation, consulting, and transformation programs across its global service offerings. You will drive executive liaison, solution design support, pricing discussions, and governance across complex, multi-country engagements.

This remote role requires exceptional stakeholder management, commercial acumen, and leadership to ensure on-time, on-budget delivery and high customer satisfaction while continually