Director of Client Onboarding & Launch Excellence

Lever, Inc.; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Included Health is seeking a Director, Client Onboarding & Implementation to lead a team of managers and consultants delivering end-to-end client onboarding, launches, and governance across complex programs.

You will partner with Sales, Client Success, Product, Engineering, Operations, Clinical, Legal and Finance to optimize processes, drive data-driven decisions, and scale implementation capabilities in a fast-paced environment.

Responsibilities

• Lead, develop, and retain a high-performing organization of implementation leaders, consultants, project managers, and client-facing professionals.
• Set clear expectations for delivery quality, client experience, collaboration, and accountability; provide coaching and performance management.
• Build leadership capacity through succession planning, mentoring, and development of future people leaders.
• Partner with leadership on staffing, capacity planning, workload distribution, and seasonal readiness across the portfolio.

Job description

Included Health is seeking a Director, Client Onboarding & Implementation to lead a team of managers and consultants delivering end-to-end client onboarding, launches, and governance across complex programs.

You will partner with Sales, Client Success, Product, Engineering, Operations, Clinical, Legal and Finance to optimize processes, drive data-driven decisions, and scale implementation capabilities in a fast-paced environment.