Program Associate

Convergint; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Vision plan

Life insurance

Disability plan

401K matching

Tuition reimbursement

Vehicle reimbursement

Job summary

Convergint is seeking a full-time Program Associate to support setup, coordination, and ongoing management of programs for one or more global accounts. You will facilitate communication among internal teams and external stakeholders to ensure customer satisfaction and operational efficiency.

You thrive in a collaborative environment, are detail-oriented, and are eager to contribute to program goals while maintaining high standards and best practices across locations.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 2-4 years of program/project coordination.
• Excellent organizational and time management skills.
• Strong written and verbal communication across levels.
• Ability to compile, analyze, and report data.

Responsibilities

• Coordinate operational activities with proactive communication among stakeholders.
• Support programs by maintaining standards, documentation, and processes.
• Build relationships with internal teams and customers to understand goals.
• Deploy standard processes to ensure consistency across locations.
• Maintain and update program playbooks documenting workflows and requirements.
• Ensure compliance with customer standards, industry regulations, and best practices.
• Coordinate logistics of customer engagements, ensuring smooth service delivery.
• Monitor program metrics and compile reports for reviews.
• Resolve operational challenges and escalate issues to ensure customer satisfaction.
• Collaborate with teams to identify improvements and implement solutions.
• Support the introduction of new services or geographic capabilities.

Skills

Organizational skills

MS Office

PM basics

Communication skills

Data analysis

Team collaboration

Budget awareness

Problem solving

Education

Bachelor's degree

Tools

Smartsheet

Visio

PowerPoint

Job description

Build a career where values meet worldwide opportunity.

Job Description: Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Program Associate to join our amazing culture. In this role, you will support the setup, coordination, and ongoing management of programs for one or more of Convergint’s global/enterprise accounts. You will assist in organizing activities, maintaining operational consistency, and facilitating communication between internal teams and external stakeholders. Your contributions will help ensure customer satisfaction, operational efficiency, and program success.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are detail-oriented, organized, and proactive in your approach. You thrive in a collaborative environment and are eager to contribute to a positive culture while supporting program goals and objectives.

What You’ll Do With “Our Training and Your Experience”

• Act as a point of coordination for operational activities, ensuring proactive communication with all stakeholders.


• Support customer focused programs by maintaining program standards, documentation, and processes.


• Build relationships with internal teams and customers to better understand their goals and requirements.


• Assist in deploying standard processes and tools to ensure consistency and alignment across multiple locations.


• Maintain and update program playbooks to document workflows and customer-specific requirements.


• Ensure compliance with customer standards, industry regulations, and company best practices.


• Coordinate the logistics of customer engagements, ensuring smooth delivery of Convergint services.


• Monitor program metrics and compile reports for internal and customer-facing reviews.


• Assist in resolving operational challenges and escalating issues as needed to ensure customer satisfaction.


• Collaborate with teams to identify opportunities for improvement and implement solutions to enhance service delivery.


• Support the introduction of new services or geographic capabilities to meet customer needs.

What You’ll Need

• Excellent organizational and time management skills.


• Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Visio.


• Basic understanding of program/project management principles.


• Strong written and verbal communication skills for interacting with various levels of an organization.


• Ability to compile, analyze, and report data effectively.


• Team-oriented mindset with the ability to work collaboratively across departments.


• Fundamental financial awareness related to program budgets and costs.


• Problem-solving skills and ability to manage competing priorities.

Preferred Experience

• Experience with Smartsheet or other workflow management tools.


• Familiarity with network and low-voltage building systems.


• Professional experience in industries such as electronic security, fire alarm & life safety, or building automation is preferred.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually


• Fun & Laughter Day Off


• Medical, Dental & Vision Plan


• Life insurance & Disability Plan


• Wellness Program


• 401K Matching Plan


• Colleague Assistance Program


• Tuition reimbursement


• Competitive salary and compensation plan


• Vehicle reimbursement plan or company vehicle


• Corporate Social Responsibility Day


• Cell phone reimbursement (if applicable)


• Paid parental leave

Requirements

• Education: Bachelor’s degree in a related field or equivalent experience preferred.


• Minimum Experience: 2-4 years of program/project coordination.

Convergint is an Equal Opportunity Employer.

Convergint is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.