Global Program Engagement Lead

Procore Technologies; Austin (TX); On-site; USD 154,000 - 212,000; Full time

Benefits offered by this job

Equity compensation

Bonus incentives

Job summary

Procore Technologies seeks a Principal Engagement Manager to join its Professional Services team in Austin. You will architect and implement innovative solutions on our SaaS platform, translating complex business challenges into actionable strategies and driving global programmatic engagements that maximize customer value.

You’ll lead multi-solution engagements, establish value-centered governance, and partner with sales, customer success, and delivery teams to align roadmaps with executive

Qualifications

• 8+ years in SaaS Customer Success, Professional Services, or Technical Program Management.
• 4+ years in or supporting the construction industry or adjacent field.
• Proven track record designing governance for enterprise accounts.

Responsibilities

• Lead and execute complex, multi-solution engagements at scale.
• Govern value-centric programmatic frameworks for consistency and impact.
• Develop program charters and executive-aligned roadmaps.
• Collaborate with sales and customer success to build executive relationships.
• Coordinate cross-functional teams across pre- and post-sales delivery.
• Surface data insights to optimize performance and inform decisions.
• Oversee delivery of continued success packages, managing resources and budgets.
• Travel domestically 1–2 times per month; potential international travel.

Skills

SaaS Customer Success

Program Management

Executive Communication

Cross-functional Leadership

Data Analysis & KPI Reporting

Job description

Procore Technologies seeks a Principal Engagement Manager to join its Professional Services team in Austin. You will architect and implement innovative solutions on our SaaS platform, translating complex business challenges into actionable strategies and driving global programmatic engagements that maximize customer value.

You’ll lead multi-solution engagements, establish value-centered governance, and partner with sales, customer success, and delivery teams to align roadmaps with executive