Principal Engagement Manager, Professional Services (Remote)

Procore Technologies; Austin (TX); On-site; USD 154,000 - 212,000; Full time

Benefits offered by this job

Equity compensation

Bonus incentives

Job summary

Procore Technologies seeks a Principal Engagement Manager to join its Professional Services team in Austin. You will architect and implement innovative solutions on our SaaS platform, translating complex business challenges into actionable strategies and driving global programmatic engagements that maximize customer value.

You’ll lead multi-solution engagements, establish value-centered governance, and partner with sales, customer success, and delivery teams to align roadmaps with executive

Qualifications

• 8+ years in SaaS Customer Success, Professional Services, or Technical Program Management.
• 4+ years in or supporting the construction industry or adjacent field.
• Proven track record designing governance for enterprise accounts.

Responsibilities

• Lead and execute complex, multi-solution engagements at scale.
• Govern value-centric programmatic frameworks for consistency and impact.
• Develop program charters and executive-aligned roadmaps.
• Collaborate with sales and customer success to build executive relationships.
• Coordinate cross-functional teams across pre- and post-sales delivery.
• Surface data insights to optimize performance and inform decisions.
• Oversee delivery of continued success packages, managing resources and budgets.
• Travel domestically 1–2 times per month; potential international travel.

Skills

SaaS Customer Success

Program Management

Executive Communication

Cross-functional Leadership

Data Analysis & KPI Reporting

Job description

We’re looking for a Principal Engagement Manager to join Procore’s Professional Services team. In this role, you’ll drive customer success and business growth by architecting and implementing innovative solutions on our SaaS platform. The primary goal of this role is to translate complex business challenges into actionable strategies and execute global, programmatic engagements that maximize and quantify long-term customer value across enterprise portfolios.

What You’ll Do

• Lead and execute complex, multi-solution engagements, transitioning customers from single-project implementations to global programmatic rollouts that drive measurable value realization at scale.
• Establish and govern value-centric programmatic frameworks (e.g., Centers of Excellence) to ensure consistency, scalability, and predictable outcomes across international enterprise accounts.
• Drive long-term Program Charters and strategic account roadmaps aligned with client executive goals and business architecture.
• Partner with sales and customer success teams to build trusted advisor relationships with key client executives.
• Orchestrate specialized cross-functional roles, programs, and workstreams across both pre-sales and post-sales delivery motions, partnering with regional Project Managers to execute localized workflows.
• Partner with Solutions and Business Architects to ensure integrated technical roadmaps align with client executive milestones.
• Surface data insights and performance metrics to optimize operational performance and inform strategic decision-making.
• Oversee the successful delivery of continued success packages while managing resource allocation, timelines, and budgets.
• Travel domestically anywhere from 1–2 times per month, typically 1–2 days per trip to visit clients and attend team events. Potential for international travel.

What We’re Looking For

• 8+ years in SaaS Customer Success, Professional Services, or Technical Program Management (customer-facing or client delivery experience preferred).
• 4+ years of direct experience in or supporting the construction industry or an adjacent field preferred.
• Demonstrated track record of designing global program governance frameworks, executive steering structures, and scalable delivery models for enterprise accounts.
• Broad familiarity with enterprise SaaS architecture, integration patterns, and data ecosystem flows.
• Strong data analysis skills with a demonstrated ability to uncover actionable insights, optimize account health, and build executive-level value realization reporting (ROI/KPIs).
• Outstanding communication, stakeholder management, and documentation skills tailored for diverse technical and business audiences.
• Collaborative mindset with an optimistic, ownership-driven approach to solving complex client challenges.

Additional Information

Base Pay Range

154,224.00 - 212,058.00 USD Annual

On Target Earning Range

181,440.00 - 249,480.00 USD Annual

This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

For Los Angeles County (unincorporated) Candidates

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.