Global Product Support Engineer II — Hands-on Troubleshooting

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 100,000 - 137,000; Full time

Job summary

Applied Materials, Inc. is a global leader in materials engineering solutions, headquartered in Santa Clara, CA. This role focuses on developing procedures and BKMs to service new products, contributing to FMECA, and coordinating cross-functional testing with engineering, manufacturing, and quality teams.

The successful candidate will engage in CAPA processes, train field engineers, and produce support materials and troubleshooting guides to ensure reliable product performance for customers.

Qualifications

• Demonstrates conceptual and practical expertise in own discipline.

Responsibilities

• Develop or improve procedures and BKMs for servicing new products.
• Contribute to the FMECA process and risk assessment.
• Participate in or lead first chamber Build & Test in Apps lab.
• Identify, troubleshoot, and work with Engineering to resolve issues.
• Collaborate with Manufacturing to create procedures for new product testing.
• Partner with Q&R to review Top Field Issues and implement fixes.
• Participate in CAPA process and document actions.
• Conduct or guide Failure Analysis as needed.
• Create installation, retrofit and maintenance procedures and manuals.
• Develop CENs, ISBs, and troubleshooting guides as required.
• Collect process data to create BKMs and optimize performance.
• Develop initial training materials and coordinate with GTT for training sessions.
• Train Customer Engineers, Process Engineers, and TPS assigned to customers prior to shipments.
• Identify parts stock needs and coordinate with AGS to ensure proper stocking.

Skills

Problem solving

Interpersonal skills

Analytical thinking

Team collaboration

Tools

Oscilloscopes

Multimeters

Schematic reading

Microsoft Office

Job description

Applied Materials, Inc. is a global leader in materials engineering solutions, headquartered in Santa Clara, CA. This role focuses on developing procedures and BKMs to service new products, contributing to FMECA, and coordinating cross-functional testing with engineering, manufacturing, and quality teams.

The successful candidate will engage in CAPA processes, train field engineers, and produce support materials and troubleshooting guides to ensure reliable product performance for customers.