Global Product Support Engineer

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 163,000 - 224,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus and stock award program

Job summary

Applied Materials, Inc. is expanding its engineering and reliability teams in Santa Clara, CA. The company leads in materials science solutions powering semiconductor devices and displays, offering a comprehensive benefits package and performance bonuses.

The role focuses on design-for-service, CAPA, and failure analysis with extensive collaboration across engineering, Q&R, and training teams. Ideal candidates bring robust engineering expertise and problem-solving for advanced product support.

Responsibilities

• Ensure legacy corrective actions and Lessons Learned are captured in New Products design intent
• Contribute to the FMECA process
• Develop new procedures and Best Known Methods (BKMs) to service new products
• Participate in Engineering Design Reviews
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
• Participate in or own CAPA process
• Conduct or facilitate Failure Analysis (FA) if needed
• Drive resolution of key issues with Engineering
• Own beta site test plans and reporting
• Align with Global Technical Training (GTT) on overall training plans for new products, train the trainers
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
• Functional Knowledge Demonstrates depth and/or breadth of expertise in own specialized discipline or field
• Business Expertise Interprets internal/external business challenges and recommends best practices to improve products, processes or services
• Leadership May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
• Problem Solving Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
• Impact Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies
• Interpersonal Skills Communicates difficult concepts and negotiates with others to adopt a different point of view

Job description

Applied Materials, Inc. is expanding its engineering and reliability teams in Santa Clara, CA. The company leads in materials science solutions powering semiconductor devices and displays, offering a comprehensive benefits package and performance bonuses.

The role focuses on design-for-service, CAPA, and failure analysis with extensive collaboration across engineering, Q&R, and training teams. Ideal candidates bring robust engineering expertise and problem-solving for advanced product support.