Global Product Support Engineer I (Semiconductor Equipment)

Applied Materials, Inc.; Gloucester (MA); On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

Bonus eligibility

Stock award program

Job summary

Applied Materials, Inc. is seeking a Global Product Support Engineer to serve as the primary technical resource for customer accounts, manage escalations, and lead fleet performance activities.

You will collaborate with engineering and field teams to implement improvements and support customer success in a fast-paced setting. The role emphasizes troubleshooting, ECO reviews, and the creation of technical documentation while contributing to product support programs in development and deployment

Qualifications

• Strong analytical and problem-solving skills for troubleshooting complex technical issues.
• Ability to manage multiple assignments and prioritize work in a dynamic customer support environment.
• Effective written and verbal communication to present technical information to customers and cross-functional teams.

Responsibilities

• Serve as the primary technical support resource for assigned customer accounts, handling escalations and fleet performance activities.
• Act as a liaison between customers, field teams, and engineering, providing guidance and documentation to field personnel.

Skills

Analytical

Problem-solving

Prioritization

Communication

Semiconductor equipment

Education

Engineering degree (AAS/BS)

Job description

Applied Materials, Inc. is seeking a Global Product Support Engineer to serve as the primary technical resource for customer accounts, manage escalations, and lead fleet performance activities.

You will collaborate with engineering and field teams to implement improvements and support customer success in a fast-paced setting. The role emphasizes troubleshooting, ECO reviews, and the creation of technical documentation while contributing to product support programs in development and deployment