Global Product Support Engineer: Field & Tech Innovator

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 124,000 - 171,000; Full time

Job summary

Applied Materials, a global leader in materials engineering solutions, seeks a skilled professional in Santa Clara, CA to develop procedures, support new products, and drive reliability improvements. The role emphasizes FMECA, CAPA, failure analysis, BKMs, and collaboration with Engineering, Manufacturing and Q&R to deliver robust product support and ongoing improvements.

You will train Customer Engineers and Process Engineers, document technical manuals, and contribute to install, retrofit and

Qualifications

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Leadership—acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Responsibilities

• Develop new procedures and BKMs to service new products.
• Contribute to the FMECA process.
• Own or participate in CAPA and Failure Analysis activities.
• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals).
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required.
• Collect process and qualification data to create product Best Known Methods (BKMs).
• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class.
• Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping.
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations.

Job description

Applied Materials, a global leader in materials engineering solutions, seeks a skilled professional in Santa Clara, CA to develop procedures, support new products, and drive reliability improvements. The role emphasizes FMECA, CAPA, failure analysis, BKMs, and collaboration with Engineering, Manufacturing and Q&R to deliver robust product support and ongoing improvements.

You will train Customer Engineers and Process Engineers, document technical manuals, and contribute to install, retrofit and