Senior Global Product Support Engineer

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 124,000 - 171,000; Full time

Benefits offered by this job

Time Type: Full time

Travel: 20%

Relocation Eligible: Yes

Bonus/Stock awards potential

Job summary

Applied Materials, Inc. is seeking a full-time role in Santa Clara, CA, offering a salary range of $124,000 to $171,000. The position emphasizes developing procedures, participating in FMECA, and collaboration with Engineering, Manufacturing, and Q&R to resolve issues and drive product reliability.

The role includes CAPA responsibilities, Failure Analysis, documentation of installation and maintenance procedures, and training material development in partnership with Global Technical Training.

Qualifications

• Demonstrates conceptual and practical expertise in own discipline.
• Has knowledge of best practices and how own area integrates with others.
• Leadership: may lead small projects with manageable risks and resource requirements.

Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products.
• Contribute to the FMECA process.
• Participate in or own first chamber Build & Test in Apps lab.
• Solve issues, or work with Engineering to address issues identified.
• Work with Manufacturing to develop procedures and participate on New Product final test.
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues.
• Participate in or own CAPA process.
• Conduct or facilitate Failure Analysis (FA) if needed.
• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals).
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required.
• Collect process and qualification data to create product BKMs.
• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class.
• Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping.
• Identify new parts that require stocking by AGS and work with them to ensure parts are stocked in correct locations.

Job description

Applied Materials, Inc. is seeking a full-time role in Santa Clara, CA, offering a salary range of $124,000 to $171,000. The position emphasizes developing procedures, participating in FMECA, and collaboration with Engineering, Manufacturing, and Q&R to resolve issues and drive product reliability.

The role includes CAPA responsibilities, Failure Analysis, documentation of installation and maintenance procedures, and training material development in partnership with Global Technical Training.