Global Product Support Engineer – Hybrid Diagnostics Lead

LAM RESEARCH Corporation; Fremont (CA); Hybrid; USD 86,000 - 192,000; Full time

Job summary

Lam Research in the California SF Bay Area is seeking a Global Product Support Engineer to back Lam's etch and deposition products. You will diagnose, troubleshoot, repair and debug complex semiconductor equipment, supporting field engineers, technicians and product support staff.

This role emphasizes rapid problem solving and customer satisfaction. Lam offers hybrid/work-from-site options with on-site flex and virtual flex, and a salary range of $86,000–$192,000 depending on location, level,

Qualifications

• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
• Experience diagnosing, troubleshooting, repairing and debugging complex semiconductor equipment.
• Strong communication and customer service skills.

Responsibilities

• Provide technical support for field engineers, technicians, and product support personnel.
• Diagnose and resolve issues quickly to satisfy Lam customers.
• Collaborate with cross-functional teams to improve product reliability and service.

Skills

Semiconductor equipment support

Troubleshooting

Customer support

Education

Bachelor’s degree in related field

Master’s degree in related field

PhD (related)

Tools

None

Job description

Lam Research in the California SF Bay Area is seeking a Global Product Support Engineer to back Lam's etch and deposition products. You will diagnose, troubleshoot, repair and debug complex semiconductor equipment, supporting field engineers, technicians and product support staff.

This role emphasizes rapid problem solving and customer satisfaction. Lam offers hybrid/work-from-site options with on-site flex and virtual flex, and a salary range of $86,000–$192,000 depending on location, level,