Global Product Support Engineer — Lead Critical Issues

Applied Materials; Santa Clara (CA); On-site; USD 163,000 - 224,000; Full time

Benefits offered by this job

Bonus potential

Stock award program

Comprehensive benefits

Job summary

Applied Materials in Santa Clara, CA is seeking a full-time Assignee / Regular engineer to contribute to design and service innovations for next-generation semiconductor equipment.

You will engage in developing procedures, CAPA activities, and cross-functional collaboration with Engineering, Q&R, and Training teams. Travel up to 25% is expected, with a comprehensive benefits package and potential bonus or stock awards.

Qualifications

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field
• Interprets internal/external business challenges and recommends best practices to improve products, processes or services
• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies
• Communicates difficult concepts and negotiates with others to adopt a different point of view

Responsibilities

• Ensure legacy corrective actions and Lessons Learned are captured in New Products design intent. Contribute to the FMECA process.
• Develop new procedures and Best Known Methods (BKMs) to service new products.
• Participate in Engineering Design Reviews
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
• Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
• Drive resolution of key issues with Engineering. Own beta site test plans and reporting
• Align with Global Technical Training (GTT) on overall training plans for new products, train the trainers.
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Job description

Applied Materials in Santa Clara, CA is seeking a full-time Assignee / Regular engineer to contribute to design and service innovations for next-generation semiconductor equipment.

You will engage in developing procedures, CAPA activities, and cross-functional collaboration with Engineering, Q&R, and Training teams. Travel up to 25% is expected, with a comprehensive benefits package and potential bonus or stock awards.