Global Process Transformation Specialist

maersk; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Maersk in Charlotte, NC is seeking a Process Transformation Professional to drive process excellence across Ground Freight operations, analyzing current-state processes and designing scalable future-state workflows. You will partner with Operations, Product, Technology, Finance, Governance, and regional teams to standardize procedures, support transformation initiatives, and advance data-driven decisions.

The role offers a full-time career in an international company with opportunities for

Qualifications

• Experience in process improvement, business transformation, operational excellence, or business process management.
• Strong analytical and problem-solving skills with the ability to use data to support decision making.
• Experience managing or supporting cross-functional projects and change initiatives.
• Strong stakeholder management and communication skills with the ability to work across functions and regions.

Responsibilities

• Analyze and document current-state processes, workflows, and operational procedures to identify improvement opportunities.
• Support the design and implementation of future-state processes that improve efficiency, quality, and customer outcomes.
• Partner with business, platform, and operational stakeholders to drive standardization and process optimization initiatives.
• Develop and maintain process maps, SOPs, business policies, training materials, and knowledge assets.
• Monitor process performance metrics, identify root causes, and support corrective actions and continuous improvement efforts.
• Support governance activities, risk assessments, audits, and control framework implementation.
• Identify opportunities for automation and digital solutions that reduce manual effort and improve operational consistency.

Job description

Maersk in Charlotte, NC is seeking a Process Transformation Professional to drive process excellence across Ground Freight operations, analyzing current-state processes and designing scalable future-state workflows. You will partner with Operations, Product, Technology, Finance, Governance, and regional teams to standardize procedures, support transformation initiatives, and advance data-driven decisions.

The role offers a full-time career in an international company with opportunities for