Onsite Charlotte: MEC Process Transformation Lead

Damco Spain SL; Charlotte, Northern (NC, KY); Hybrid; USD 100,000 - 160,000; Full time

Job summary

Maersk in Charlotte, NC is seeking a dynamic Transformation Leader to drive service delivery process modernization for MEC and related platforms, partnering with Platform teams to design scalable, compliant processes that support Maersk's global operations.

You will own MEC taxonomy, lead productivity initiatives, and collaborate with Product, Implementation, and regional teams to ensure smooth adoption, robust controls, and cost-efficient performance.

Qualifications

• Understanding of the business financials and company performance drivers and ability to apply to own scope.
• Expertise in process mapping, redesign, risk assessment, and control frameworks.
• Strong data-driven decision-making, problem solving and metrics definition capabilities.
• Excellent stakeholder management on all levels, concise communicator and expertise in cross-functional teamwork.
• Proven track record in leading transformation and change initiatives.
• Understanding of operational excellence/lean methodology approach.
• Experience in one or more areas: managing carriers, warehouse labeling operations, monitoring carrier performance, consulting, managing P&L of a parcel business, product management/Tech experience.

Responsibilities

• Manage MEC taxonomy, process mapping, defining business policies and process controls.
• Review, discover, and drive development of productivity initiatives.
• Act as a subject matter expert for Product and Implementation teams.
• Create, manage and govern standard process frameworks (customer implementation, carrier BAU).
• Coordinate with other GPLs when topic requires process expertise outside SVD.
• Lead relevant GRC assessments and Business Reviews for MEC.
• Partner with Platform and SMEs to ensure alignment, sign-off and optimize processes; identify opportunities for automation.
• Prioritize technology requirements and scalable process design; act as process owner in change governance forums.
• Define performance and compliance metrics; monitor frontline adherence and drive adoption with regional teams.
• Represent frontline feedback in product and delivery roadmap; support change management and transitions.
• Review won businesses for readiness before implementation.
• Manage health metrics and standardization index for MEC.
• Drive assigned business improvement initiatives.

Skills

Process mapping

Data-driven decisions

Stakeholder management

Transformation leadership

Lean methodology

Cross-functional teamwork

Job description

Maersk in Charlotte, NC is seeking a dynamic Transformation Leader to drive service delivery process modernization for MEC and related platforms, partnering with Platform teams to design scalable, compliant processes that support Maersk's global operations.

You will own MEC taxonomy, lead productivity initiatives, and collaborate with Product, Implementation, and regional teams to ensure smooth adoption, robust controls, and cost-efficient performance.