Process Transformation Professional MEC

APM Terminals; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Global reach

Competitive rewards

Best‑in‑class benefits

Talent development programs

Diversity and inclusion

Job summary

Maersk is seeking a dynamic leader to drive the Service Delivery Process transformation for MEC, MEC taxonomy ownership, and productivity initiatives. You will partner with internal stakeholders to ensure standardized, high‑quality service delivery that aligns with operational and financial goals.

Responsibilities include governance of process frameworks, collaboration with Product, Implementation, and Platform teams, and driving measurable improvements in efficiency and controls across regions.

Qualifications

• Expertise in process mapping, redesign, risk assessment, and control frameworks.
• Strong data‑driven decision making and metrics definition capabilities.
• Excellent stakeholder management and cross‑functional collaboration.

Responsibilities

• Manage MEC taxonomy, map processes, define policies and controls.
• Review, discover and drive productivity initiatives and improvements.
• Serve as SME for Product and Implementation teams.
• Create and govern standard process frameworks for customer implementations.
• Collaborate with Platform teams to align requirements and sign‑offs.
• Define performance and compliance metrics; monitor adoption across regions.

Skills

Process mapping

Process redesign

Risk assessment

Stakeholder management

Education

Bachelor's degree in related field

Job description

Are You Ready to Navigate the Future of Global Trade? Maersk is a global leader in integrated logistics and has been a pioneer in the industry for over a century. Through innovation and transformation, we redefine the boundaries of possibility and continually set new standards for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

What we Offer:

• Global Reach, Local Impact: Thrive in a role with international scope, contributing to projects that shape global trade.
• Inclusive and Dynamic Culture: Join a team where diversity is a strength, fostering an environment rich in opportunities for personal and professional growth.
• Competitive Rewards: Benefit from a compensation package matching your role as a leading industry player, complemented by best-in-class benefits and talent development programs recognized worldwide.

About the role:

Join Maersk's journey to revolutionize container logistics worldwide! As the global integrator of choice, we're reshaping supply chains and simplifying logistics for our customers. Led by our visionary CTIO, our Technology Group is pivotal in realizing this mission. Key to our strategy is delivering on MGF and MEC Svd process transformation which is guided by a strong, scalable, and efficient process and implemented on a cutting‑edge Platform Operating Model. Now, we're seeking a dynamic leader to spearhead the Service Delivery Process transformation for Maersk Ground Freight and Maersk E‑Commerce. Ensuring exceptional implementations and the quality of processes at the most cost‑efficient level. Lead, innovate, and collaborate across teams to craft first‑class technical solutions.

Purpose of the Role Owns a portion of MEC taxonomy (driving standardization, operational and financial risk management, and scalability), drives productivity initiatives, and owns special projects. This role partners with various internal stakeholders to ensure adoption of standard, and quality of services delivery to customer that serves Maersk goals operationally and financially.

Key Responsibilities

• Responsible for managing assigned MEC taxonomy, process mapping, defining business policies and process controls.
• Responsible to review, discover, and drive development of productivity related initiatives.
• Acts as a subject matter expert for Product and Implementation teams.
• Creation, management and governance of standard process frameworks, e.g., customer implementation, carrier BAU activities.
• Coordinate with other GPLs when topic requires process expertise outside SVD.
• Leads relevant GRC assessments and Business Reviews for MEC.
• Partner with Platform and business Subject Matter Experts (SMEs) to ensure alignment, secure sign‑off and optimize relevant processes.
• Identify opportunities for process automation to enhance efficiency and strengthen controls.
• Partner with Platform teams to prioritize technology requirements, control enhancements, and scalable process design; act as process owner in change governance forums.
• Define process performance and compliance metrics; monitor frontline adherence and drive adoption in collaboration with regional teams.
• Represent frontline feedback in the product and delivery roadmap; support effective change management and transition of new processes and features.
• Review won businesses for readiness before implementation is kicked off.
• Manage assigned health metrics and process standardization index performance for MEC.
• Drive assigned business improvement initiatives.

Accountabilities

• Process map and SOPs in assigned topics.
• MEC process maturity in assigned taxonomy.
• Process workstream for non‑standard customer implementation.
• Completion of productivity and work placement initiatives.
• Release of R&R clarifications, way of working, and frameworks.

What you bring?

Understanding of the business financials and company performance drivers and ability to apply to own scope.

Required competency either through education or through previous work.

Expertise in process mapping, redesign, risk assessment, and control frameworks.

Strong data‑driven decision‑making, problem solving and metrics definition capabilities.

Excellent stakeholder management on all levels, concise communicator and expertise in cross‑functional teamwork.

Proven track record in leading transformation and change initiatives.

Understanding of operational excellence/lean methodology approach.

• 1) Managing carriers;
• 2) Managing warehouse labelling operations;
• 3) Monitoring carrier performances;
• 4) Consulting experience;
• 5) Managing P&L of a parcel delivery business;
• 6) Operating a parcel delivery business;
• 7) Product management/Tech experience

Job Type: Full-Time

Location: Charlotte, NC (Onsite 5 days a week)

Salary: $90,000 - $120,000*

The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location.

Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.

Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end‑to‑end offering of products and digital services, seamless customer engagement and a superior end‑to‑end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.