Global Process & CX Excellence SME

Maersk; Charlotte (NC); On-site; USD 95,000 - 135,000; Full time

Job summary

Maersk in Charlotte is seeking a Subject Matter Expert to support our Ground Freight organization, acting as a trusted advisor across Customer Experience and Operations. You will be the go‑to resource for process knowledge, systems understanding, and continuous improvement initiatives, collaborating with product teams, stations, hubs and customer‑facing groups.

The role emphasizes process consistency, compliance, and productivity gains while enabling major customer implementations and shaping

Responsibilities

• Provide expert guidance to stakeholders across the organization.
• Lead process improvement and compliance recommendations using DMAIC methodology.
• Coordinate and participate in system/process implementations and changes across CX and operations.

Job description

Maersk in Charlotte is seeking a Subject Matter Expert to support our Ground Freight organization, acting as a trusted advisor across Customer Experience and Operations. You will be the go‑to resource for process knowledge, systems understanding, and continuous improvement initiatives, collaborating with product teams, stations, hubs and customer‑facing groups.

The role emphasizes process consistency, compliance, and productivity gains while enabling major customer implementations and shaping