Cloud SAP Client Delivery Lead – RISE/S4HANA

SAP IT Business Systeme; Herndon (VA); On-site; USD 100,000 - 216,000; Full time

Job summary

SAP NS2 is seeking a Client Delivery Manager to lead end-to-end engagements for its cloud customers, focusing on RISE with SAP, S/4HANA private cloud, and related services. This role drives onboarding, service delivery, architecture guidance, and renewal initiatives across enterprise accounts.

You will engage with executives and cross-functional teams, managing governance, risk, and customer satisfaction while pursuing cross-sell, upsell, and renewal opportunities to strengthen partnerships.

Qualifications

• 6+ years managing and delivering SAP consulting, hosting, support, or operations projects in customer-facing roles.
• 5+ years of SAP Basis and/or infrastructure operations or development experience.
• Hands-on expertise with SAP cloud solutions, including HEC and S/4HANA.
• Experience delivering SAP Enterprise Cloud or on-premises solutions for enterprise clients.
• Understanding of SAP’s cloud ERP offerings (Cloud ERP Private / RISE with SAP) and SAP NS2 cloud operating models.
• Foundational knowledge of cloud and SAP operations (networking, HA/DR, integrations).
• SAP Basis experience and/or certification with a major hyperscaler (AWS, Azure, or Google Cloud).
• Bachelor’s degree in a related field.
• Strong communication skills for both technical and executive audiences.
• Engagement management, relationship building, and de-escalation strengths.
• Ability to multitask across several engagements with a proactive, problem-solving mindset.
• Leadership, organizational, and interpersonal skills suitable for cross-functional collaboration.
• Knowledge or certification in SAP IT operations standards (ITIL 4, Run SAP, SAP CoE, Solution Manager ALM, FRUN, etc.).

Responsibilities

• End-to-end customer engagements from contract signature through renewal, including onboarding, service delivery, project initiation, architecture guidance, and governance coaching.
• Strong and lasting customer relationships with executives and stakeholders across SAP NS2.
• Quarterly business reviews and balanced scorecards that drive transparency, service quality, and continuous improvement.
• Service and business plans aligned to customer needs and SAP NS2’s cloud strategy.
• Seamless delivery lifecycle orchestration—scope, budget, milestones, releases, maintenance, and long-term account vision.
• Customer IT calendars, monthly service reporting, and execution of Enhanced Managed Services and Cloud Application Services.
• Stabilization and recovery paths in critical customer situations in partnership with MCC and OCC teams.
• Commercial growth opportunities through cross-sell, upsell, renewals, and SLA management.

Skills

SAP Project Management

SAP Basis

SAP Cloud (HEC/S4HANA)

Enterprise Cloud

Cloud ERP (RISE with SAP)

Cloud Operations

SAP Basis & Cloud Certification

S/4HANA

HEC

Education

Bachelor’s degree

Tools

S/4HANA

HEC

Job description

SAP NS2 is seeking a Client Delivery Manager to lead end-to-end engagements for its cloud customers, focusing on RISE with SAP, S/4HANA private cloud, and related services. This role drives onboarding, service delivery, architecture guidance, and renewal initiatives across enterprise accounts.

You will engage with executives and cross-functional teams, managing governance, risk, and customer satisfaction while pursuing cross-sell, upsell, and renewal opportunities to strengthen partnerships.