Global Payroll Solutions Senior Manager

Ernst & Young Advisory Services Sdn Bhd; Chicago (IL); On-site; USD 113,500 - 259,500; Full time

Job summary

EY in Chicago seeks a Senior Manager for Global Payroll Operate Client Solution to lead multinational payroll design and implementation initiatives. You will bridge client needs with EY technology and service teams, shaping scalable, compliant payroll solutions across regions.

This client-facing role requires deep payroll/HR tech experience, strong leadership, and the ability to drive multi-country projects to go-live with quality and risk management at the forefront.

Qualifications

• Bachelor’s degree in IT, Business, Engineering, MIS or related field; master’s preferred.
• PM/PRINCE2 or Lean Six Sigma certification is an advantage.
• Global payroll implementation experience or certification preferred.

Responsibilities

• Lead global design workshops and client solutioning sessions to define requirements, solution architecture, integration scope, data flows, testing approach, conversion strategy, cutover planning, and go-live readiness.
• Own and maintain global implementation deliverables, including global user stories, solution design documents, integration designs, SOR global mapping data dictionaries, testing plans, conversion plans, and deployment strategies.
• Act as the global design owner, monitoring local design decisions for impact on the overall solution and redirecting or re-solutioning where needed to preserve scalability, quality, compliance, and maintainability.
• Support sales-to-implementation handover activities, including review and clarification of MSA, SOW, LCA, PSM, scope assumptions, pricing inputs, and implementation commitments.
• Serve as the primary technology and solution point of contact for clients and internal stakeholders, articulating EY’s payroll technology capabilities and advising on implementation options, risks, and trade-offs.
• Lead cross-functional implementation teams across multiple countries or regions, managing scope, timelines, resources, risks, issues, dependencies, change requests, budgets, and project communications.
• Collaborate with EY technology, central, service management, payroll, and local implementation teams to ensure delivery aligns with EY global standards, quality requirements, client expectations, and project governance.
• Provide escalation support, issue resolution, quality assurance, and solution guidance throughout the implementation lifecycle.
• Support business development activities such as RFPs, RFIs, pricing, client pitches, technology demonstrations, feasibility assessments, and vendor evaluations.
• Contribute to continuous improvement by developing templates, tools, methodologies, lessons learned, and action plans that enhance EY GPO implementation capability and client value.
• Coach and mentor team members, support professional development, and foster a collaborative, high-performing delivery culture.

Skills

Global payroll implementations

HR/payroll technology

Program management

Leadership in multinational env

Client facing communication

Solution design & architecture

Education

Bachelor's degree information technology / related field

PMI/PRINCE2 preferred

Tools

Workday

Oracle HCM

SAP SuccessFactors

APIs / integration technologies

Job description

EY in Chicago seeks a Senior Manager for Global Payroll Operate Client Solution to lead multinational payroll design and implementation initiatives. You will bridge client needs with EY technology and service teams, shaping scalable, compliant payroll solutions across regions.

This client-facing role requires deep payroll/HR tech experience, strong leadership, and the ability to drive multi-country projects to go-live with quality and risk management at the forefront.