Global Payroll Delivery Lead

Ernst & Young Oman; Chicago (IL); Hybrid; USD 113,500 - 259,500; Full time

Benefits offered by this job

Total Rewards package

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

Ernst & Young LLP (EY) is seeking a Senior Manager in Global Payroll Operate to lead end-to-end, multi-country payroll implementations and design. You will bridge client stakeholders with EY technology, implementation, and payroll teams to ensure scalable, compliant solutions aligned to client goals.

You will guide design, manage deliverables, oversee cross-country teams, and contribute to business development and continuous improvement in a dynamic, global environment.

Qualifications

• Bachelor’s degree in IT/CS/Business/Engineering/MIS; master’s preferred.
• PM/PRINCE2/PMP certification preferred.
• Lean Six Sigma experience or certification preferred.
• Global payroll implementation experience or certification preferred.
• Workday, Oracle, SAP, or integration-related certification preferred.
• SAP US payroll implementation experience is an added value.
• Experience with EY technology platforms, GPO service delivery models, or managed payroll services preferred.
• Fluency in English required; additional languages are a plus.

Responsibilities

• Lead global design workshops and client solutioning sessions to define requirements, solution architecture, integration scope, data flows, testing approach, conversion strategy, cutover planning, and go-live readiness.
• Own and maintain global implementation deliverables, including global user stories, solution design documents, integration designs, SOR global mapping data dictionaries, testing plans, conversion plans, and deployment strategies.
• Act as the global design owner, monitoring local design decisions for impact on the overall solution and redirecting or re-solutioning where needed to preserve scalability, quality, compliance, and maintainability.
• Support sales-to-implementation handover activities, including review and clarification of MSA, SOW, LCA, PSM, scope assumptions, pricing inputs, and implementation commitments.
• Serve as the primary technology and solution point of contact for clients and internal stakeholders, articulating EY’s payroll technology capabilities and advising on implementation options, risks, and trade-offs.
• Lead cross-functional implementation teams across multiple countries or regions, managing scope, timelines, resources, risks, issues, dependencies, change requests, budgets, and project communications.
• Collaborate with EY technology, central, service management, payroll, and local implementation teams to ensure delivery aligns with EY global standards, quality requirements, client expectations, and project governance.
• Provide escalation support, issue resolution, quality assurance, and solution guidance throughout the implementation lifecycle.
• Support business development activities such as RFPs, RFIs, pricing, client pitches, technology demonstrations, feasibility assessments, and vendor evaluations.
• Contribute to continuous improvement by developing templates, tools, methodologies, lessons learned, and action plans that enhance EY GPO implementation capability and client value.
• Coach and mentor team members, support professional development, and foster a collaborative, high-performing delivery culture.

Skills

Global payroll

Project management

Stakeholder management

Cross-country coordination

Cloud-based payroll platforms

Data integration

Education

Bachelor’s degree in IT/CS/Business/Engineering/MIS

Master’s degree preferred

PM/PRINCE2/ PMP certification preferred

Tools

Workday

Oracle HCM

SAP SuccessFactors

EY Payroll Command Center

Integration platforms

Job description

Ernst & Young LLP (EY) is seeking a Senior Manager in Global Payroll Operate to lead end-to-end, multi-country payroll implementations and design. You will bridge client stakeholders with EY technology, implementation, and payroll teams to ensure scalable, compliant solutions aligned to client goals.

You will guide design, manage deliverables, oversee cross-country teams, and contribute to business development and continuous improvement in a dynamic, global environment.