Global Payments: Returns Operations Analyst

Bank of America; Richmond (VA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Benefits eligible

Industry-leading benefits

Job summary

Bank of America in Virginia, Richmond, is seeking a Corporate Returns Operations Analyst to process ACH return activity and support routine analytics. The role emphasizes accuracy, adherence to SLA, and strong controls.

You will review eTask cases, CCD/CTX items, and maintain work queues while ensuring compliance and timely resolution. Ideal candidates have 1+ year in a high-volume ops environment, excel at detail, and communicate clearly.

Qualifications

• Minimum 1 year experience in a high-volume, deadline-driven, production operations environment.
• Strong attention to detail with a demonstrated commitment to accuracy and quality.
• Proven analytical, research, and problem-solving skills.
• Ability to follow detailed procedures and consistently apply operational controls.
• Effective organization, prioritization, and time-management skills.
• Strong written and verbal communication skills.
• Ability to identify potential risks or processing discrepancies and elevate appropriately.
• Ability to work independently while contributing to team objectives.
• Demonstrated accountability for assigned work, documentation, quality, and timely completion.
• Ability to adapt to changing volumes, priorities, procedures, and business requirements.
• Schedule is Monday - Friday 10am - 7pm
• Overtime as required

Responsibilities

• Process Corporate/Commercial ACH return activity accurately and within established service-level requirements.
• Review and process eTask cases, CCD/CTX-related items, flat-file activity, dishonors, and other assigned return work.
• Research transactions and supporting information to determine the appropriate processing or resolution.
• Maintain work queues using established prioritization requirements, including FIFO processing where applicable. Internal procedures require cases to be worked from oldest to newest.
• Perform or support 4-Eye Verification activities to strengthen processing controls and identify potential errors before completion.
• Complete required task trackers and other processing documentation to maintain evidence of completed activities.
• Monitor Outlook communications for time-sensitive requests and appropriately identify, elevate, or assign urgent and priority items.
• Identify applicable CCD/CTX cases and items approaching established processing thresholds and create associated eTask assignments as required by the operating procedure.
• Follow established procedures and controls to support operational consistency, accuracy, and compliance.
• Escalate processing issues, system concerns, exceptions, or potential risks to leadership or the appropriate SME.
• Assist with workload management and cross-functional coverage to help the team meet daily processing and SLA requirements.
• Participate in training, procedural updates, process improvement initiatives, and other operational projects as assigned.
• Maintain appropriate handling of sensitive banking and client information.
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Job description

Bank of America in Virginia, Richmond, is seeking a Corporate Returns Operations Analyst to process ACH return activity and support routine analytics. The role emphasizes accuracy, adherence to SLA, and strong controls.

You will review eTask cases, CCD/CTX items, and maintain work queues while ensuring compliance and timely resolution. Ideal candidates have 1+ year in a high-volume ops environment, excel at detail, and communicate clearly.